The Collection Queue Work Order screen is broken up into two tabs, the Dialer Queues and Internal Queues (Delinquency and Recovery). The Collection Queue Work Order defines how the workspace ‘Get Next’ function works. If two accounts are related and are in two separate queues on this list, then only the highest ranked queue will be returned and worked by the ‘Get Next’ function of the Workspace. Related accounts that are in queues not on this list will be returned in the order as defined by their criteria. The Dialer Queue work order allows users to prevent accounts that are linked to an account in the dialer queue from being returned by a workspace 'Get Next' function. To learn more about the Workspace 'Get Next' Function please see Collection Queues.
Delinquency Queues
- The Delinquency Queues Screen includes the Include Checkbox, Queue Name, Queue Type, Queue Classification and the Active Checkbox.
Column Name
Description
Include Checkbox
If this box is set with a checkmark, this queue is part of the Queue Work Order. No checkmark denotes an inactive queue from the Queue Work Order.
Queue Name
The actual name of the Queue.
Queue Type
The actual name of the Queue Type.
Active Checkbox
If this box is set with a checkmark, this queue is considered active in the system.
- Drag and Drop Function allows users to move the Queue name up or down in the Queue Work Order.
Dialer Queues
- The Dialer Queue Listing Page displays a list of all active Dialer Queues. These queues are sorted in alphabetical order. To turn off the queue work order, navigate to System Management>Solutions>Collections. Select the checkbox to prevent account work ordering across queue classifications.
The 'Include' Checkbox is defaulted as 'on,' meaning that this queue will prevent all 'linked' accounts in other queues from being returned by the "Get Next' functionality in the Framework. To turn this off, unselect the checkbox.
