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The Queues button allows users to access different types of Queues, or work, within the Framework.

Upon selecting the Queues icon, a drop down list that contains the various Queue Types populates beneath the Queue icon.

The options that populate within the Queues drop down are based on the solutions being used.

The setup of Queues and Tasks can be accessed via the System Management button. More information regarding System Management can be found in the Administrator Guide.

When the desired Queue Type is selected, a list of available Queues opens in a new screen within the workspace. The Queue screen contains a toolbar that is located at the top of the screen. The Queue Toolbar contains the following icons:

Queues highlighted in yellow have applications that exceed the Queue Threshold settings. The System Administrator can provide the settings for the institution. Queue Thresholds can be set for the following:

• Maximum # of Applications in the queue
• Maximum Time for an Application in a queue 
• To view the queue contents, either double-click the queue in the list, or highlight a queue and click View Queue Contents above the list area.
• To work a queue, highlight the queue to work and click Work Queue above the list area.
• A queues list can be printed by clicking the Print icon above the list area, or export the list to Excel by clicking the Export button above the list area.

• Within a specific Queue list, all columns can be resized and sorted by selecting the column header. Additional columns cannot be added.
• Users can jump to a specific queue by double-clicking the desired item. The Akcelerant Framework loads the queue in a separate workspace window.

Access a Lending Queue

• Select the Queues icon from the Ribbon.
• Select Lending from the Queues drop down.
• To view the queue contents, either double-click the queue in the list or highlight a queue and click the View Queue Contents button.
• The queues list can be printed by clicking the Print icon above the list area, or export the list to Excel by clicking the Export button above the list area.
• Upon selecting View Queue Contents, the Queue opens in a new screen and its contents populate within the workspace. Within the open queue, users have the following additional options within the Queue Toolbar:

Icon	Title	Description
	Queuing	Allows a user to Unpin an application from the current Queue and reassign which Queue the application is pinned to.
	Open Application	Allows a user to open the application that is selected within the Queue screen.

Unpin or Reassign an Application in a Queue

• Highlight the desired application or select the corresponding check boxes of the desired applications.
• Click the Queuing button.
• If unpinning the selected application(s), click Unpin.
•  If reassigning, the selected application(s), click Pin to a Queue and select the desired Queue.

Open an Application

• Highlight the desired application or select the corresponding check boxes of the desired applications.
• Click the Open Application button.

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