Hardware and Software Requirements

These specifications are intended solely for the usage of the Framework for the collection and service solutions.

For additional information regarding which versions of required software are compatible with the different versions of the Framework, please see the Akcelerant Framework Supported Software document available on the Collaboration Portal.

Minimum Client Hardware and Software Requirements

Dual Core 2+ GHz processor

1 GB RAM is required; however, 2 GB RAM must be available if the user is authoring rules.

Client machine must have 1 GB of RAM free above and beyond the RAM being used for the operating system and for commonly used applications. For example, a machine having 4GB of total RAM might have 2GB used by the OS and common applications but still has 1GB free for the Akcelerant Framework.

The Microsoft Windows operating systems for either 32 or 64 bit.

The browser required to support the Framework is Microsoft Internet Explorer.

If using Microsoft Internet Explorer 11, include the Framework's domain in the Compatibility View Settings.

The Framework does not support the Windows 8 App version of Internet Explorer.

Microsoft Office is required for letter generation/printing through Microsoft Word and exporting data to Microsoft Excel.

Akcelerant Framework ActiveX control

ActiveX controls are not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. Please see the ActiveX Control Compatibility section below for more information.

ActiveX controls are available for download from within the installed Akcelerant Framework application in Help > Download Controls. All ActiveX controls are signed. Please see the Help topic in the Framework User Guide for more information.

MeadCo ScriptX Printing ActiveX control

Microsoft .NET Framework.

This item is only required for users who are authoring rules.

Akcelerant Framework website in “Trusted Sites” IE Security zone with all Active X options enabled

If it is required that all ActiveX downloads are signed for security purposes, set the security level to Medium in Internet Explorer Trusted Sites. Click the Custom level button to change the “Download signed ActiveX controls” setting from Prompt to Enable and the “Initialize and script ActiveX controls not marked as safe for scripting” setting from Disable to Enable. This allows the required ActiveX controls to work.

When the security level is set to Medium in Internet Explorer Trusted Sites, the “User Authentication” setting is set to Automatic login only in Intranet zone, which prompts the user to log in to any non-trusted intranet website using their Windows credentials. To prevent users from being prompted for their credentials, change this setting back to Automatic logon with current user name and password.

ActiveX Control Compatibility with 64-bit Versions of Internet Explorer

The Akcelerant Framework uses the following two ActiveX controls:

ActiveX Control

Description

Akcelerant Browser Control

Used to manage, generate and print letters from the following areas of the Framework:

Letters & Forms page in System Management
Generate Letter Workflow Step
Batch Letter Printing

ScriptX Printing Control

Used to enable printing for the following functionality:

User-defined screens
Akcelerant Report Viewer
SWBC APAS Score Card web parts
Fidelity Intercept screens

These ActiveX controls are not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. To use the above functionality, the Enable Protected Mode feature for Internet Explorer must be disabled from the Security tab in Internet Options.

If it is desired to use the Enable Protected Mode feature outside of the Akcelerant Framework, it is recommended to add the Akcelerant Framework as a trusted site, disable the IE feature for Trusted sites and enable it for all other security zones.

Browser Add-Ons

The Akcelerant Framework is only compatible with Internet Explorer and does not work with any other web browser (Firefox, Chrome). There are internet browser add-ons that must be disabled in order for the Framework to work correctly. The following table lists the add-ons that must be disabled and the issues they cause in the Framework, if enabled.

Add-On	Issue
Adobe Flash	If this add-on is enabled, it is susceptible to internet security threats. This is not utilized in the Framework, and therefore, Akcelerant recommends disabling this add-on.
Lync Browser Helper, Lync Click to Call	If these add-ons are enabled, the Person Summary Panel in the Framework workspace does not contain person information; only the account number and name are displayed.
Microsoft Word Com Add-Ons	If these add-ons are enabled, the field list does not render in the Letter Template editor.
LastPass Password Manager	If this add-on is enabled, an "object is null or undefined" error is received upon editing and saving workflows and reports, causing the workflow or report to not be saved.

Server Hardware Recommendations

The following hardware recommendations have been based on the assumption that the designated servers are not shared with any additional high-volume, high-performance web applications. These specifications are a recommendation only, and are subject to change based on individual customer business requirements and infrastructure needs.

These specifications are for the usage of the Framework for the collection and service solutions.

The Total Concurrent Users represents the total number of users expected on the system at any one time. This is not necessarily the total number of users that will exist in the system.

	Total Concurrent Users
	1-50	50-100	100-300	300+
Database Server				Please contact a business development representative for configurations requiring greater than 300 users. A loan balanced and/or clustered solution will be implemented in this case
Processing	Dual Core 2+ GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	2x Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	4 GB	8 GB	16 GB
Free Disk Space	100 GB	250 GB	500 GB
Web/Application Server
Processing	Dual Core 2+ GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	2x Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	4 GB	8 GB	16 GB
Free Disk Space	50 GB	100 GB	250 GB

Akcelerant does permit the use of other applications on the same database/web server as long as the resource requirements of these other applications do not negatively impact the Akcelerant Framework in any way. Customer is responsible for ensuring that all other applications sharing the database/web servers support the minimum server software requirements for the Akcelerant Framework (including but not limited to IIS version, .NET Framework version, Component Services version, ect.). Customer also agrees to make no deviations from the Standard Akcelerant Framework installation steps for the purposes of supporting other applications or support issues resulting from these changes may be billable.

Customers with 10 or few users can utilize a single server setup and follow the guidelines for the Database Server hardware specifications.

Certain Release/Edition/Platforms of Windows support a maximum of 4GB RAM. In order to implement more than 4 GB RAM, customer must use a compatible Windows Release/Edition/Platform. See http://msdn.microsoft.com/en-us/library/aa366778%28v=vs.85%29.aspx for more information.

Sever Software Requirements

Database Server

The Windows Server operating system for either 32 or 64 bit.

The Microsoft SQL Server database software for either 32 or 64 bit.

(3) databases are created on the database server:

Akcelerant Framework database
Reporting Services
Reporting Services Temp

Web Server/Application Servers

Microsoft Windows Operation System for either 32 or 64 bit.

Microsoft .NET Framework.

This item is only required for users who are authoring rules.

Internet Information Services - the following versions are supported:

Microsoft SQL Server Client Tools

ASP, ASP.NET, IIS 6.0 Management Compatibility

Windows Installer 3.1 or higher

Application Server

Microsoft Windows Server Operation System for either 32 or 64 bit.

Microsoft .NET Framework 4.0

This item is only required for users who are authoring rules.

Microsoft SQL Server Client Tools

Windows Installer 3.1 or higher

Test and production installations of the Framework must utilize separate DMZ servers for hosting DMZ services.

Akcelerant is not responsible for the purchase and/or the cost of the required Hardware/Software.

Customers should ensure that their firewall allows outbound HTTPS traffic (port 443) to the URL https://services.akcelerant.com. This URL is a web service hosted by Akcelerant and facilitates several services used by our application (Routing number validation, Installshield updates and Usage Monitor).