There are a variety of anti-virus software solutions that our customers utilize for protection. Each solution works similarly in that it receives automatic updates with new instructions on how to locate viruses. Occasionally, these new instructions might mistake the Lifecycle Management Suite as malware, which impacts the system performance. Recently, an update to the Microsoft System Center Endpoint solution caused the Lifecycle Management Suite's caMonitorUpdate.exe to be flagged for quarantine. This specific executable is required to see updates on the Collection Queue page and Performance Dashboards.
To prevent these types of interruptions, Temenos recommends that institutions implement the following anti-virus exclusion rules:
- On the Web server, exclude the Lifecycle Management Suite installation folder and all sub-folders within it.
- On the Application server (may be combined with the web server), exclude the Lifecycle Management Suite installation folder and all sub-folders within it. Additionally, exclude the shared network folder (the share path) that stores the logs, documents and backups of imports files.
- On the DMZ server (Public Web Server), exclude the Lifecycle Management Suite installation folder and all sub-folders within it
- On the end user machine, exclude the Lifecycle Management Suite's root URL
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All the aforementioned items are customizable during installation and are specific to each institution. Contact your Temenos Customer Care Representative for assistance locating these areas. |