Hardware and Software Requirements

These specifications are intended solely for the usage of the Temenos Lifecycle Management Suite for the loan origination modules.

For additional information regarding which versions of required software are compatible with the different versions of the Lifecycle Management Suite, please see the Lifecycle Management Suite Supported Software document available on the Collaboration Portal.

Server Hardware Recommendations

The following hardware recommendations have been based on the assumption that the designated servers are not shared with any additional high-volume, high-performance web applications. These specifications are a recommendation only, and are subject to change based on individual customer business requirements and infrastructure needs.

These specifications are for the usage of the Lifecycle Management Suite for the loan origination module. For use of the Lifecycle Management Suite for other purposes please contact [email protected].

The Total Monthly Loan Volume represents the total number of applications that are decisioned in any given month from all channels, including indirect and Webloan channels.

	Total Monthly Loan Volume Less than 1,000	Total Monthly Loan Volume Between 1,000 - 5,000	Total Monthly Loan Volume Between 5,000 - 10,000	Total Monthly Loan Volume Greater than 10,000
Database Server
Processing	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Please contact a business development representative for configurations requiring more than 10,000 applications per month. A load balanced and/or clustered solution will be implemented in this case.
Memory	16 GB	32 GB	64 GB
Free Disk Space	120 GB	240 GB	240 GB
Web Server
Processing	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	8 GB	16 GB	16 GB
Free Disk Space	40 GB	40 GB	40 GB
Application Server
Processing	Combined with Web Server	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	Combined with Web Server	16 GB	16 GB
Free Disk Space	Combined with Web Server	40 GB	40 GB
Application Server #2
Processing	Not Required	Not Required	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	Not Required	Not Required	16 GB
Free Disk Space	Not Required	Not Required	40 GB
Public Web Server (Optional)
Processing	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	4 GB	4 GB	4 GB
Free Disk Space	20 GB	20 GB	20 GB
IMM Server
Processing	Dual Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Dual Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	8 GB	8 GB	16 GB
Free Disk Space	30 GB	30 GB	30 GB

Temenos permits the use of other applications on the same database/web server as long as the resource requirements of these other applications do not negatively impact the Lifecycle Management Suite in any way. Customer is responsible for ensuring that all other applications sharing the database/web servers support the minimum server software requirements for the Lifecycle Management Suite (including but not limited to IIS version, .NET Framework version, Component Services version, etc.). Customer also agrees to make no deviations from the Standard Lifecycle Management Suite installation steps for the purposes of supporting other applications or support issues resulting from these changes may be billable.

Implementation projects often require two databases to be online at the same time. Customers must be prepared to accommodate 2x the Free Disk Space requirements identified above for the Database Server. This is not a permanent requirement and only needs to be accommodated during the life of an implementation project.

Certain Release/Edition/Platforms of Windows support a maximum of 4GB RAM. In order to implement more than 4 GB RAM, customer must use a compatible Windows Release/Edition/Platform. See http://msdn.microsoft.com/en-us/library/aa366778%28v=vs.85%29.aspx for more information.

Server Software Requirements

Database Server

The Windows Server Operating System for either 32 or 64 bit.

The Microsoft SQL Server database software for either 32 or 64 bit.

(3) databases are created on the database server:

Lifecycle Management Suite database
Reporting Services
Reporting Services Temp

Reporting Services is a requirement, however it does not need to be installed on the Database Server. It may be installed on the Web, App or another server in your network.

Web / Application / Public Servers

Microsoft Windows Operating System for either 32 or 64 bit.

Microsoft .NET Framework

Internet Information Services

Enable the following:

ASP
ASP.net
Security, Basic Authentication
Security, Windows Authentication
IIS 6 Management Compatibility
IIS 6 Metabase Compatibility
IIS 6 WMI Compatibility
IIS 6 Scripting Tools
Static Content IIS Role
WCF, HTTP Activation

Windows Installer 3.1 or higher

Component services

Not required on Public server.

Microsoft SQL Server Command Line Utilities

Not required on Public server.

ODBC 11 Driver for SQL Server

Not required on Public server.

Test and production installations of the Lifecycle Management Suite must utilize separate DMZ servers for hosting DMZ services.

Temenos is not responsible for the purchase and/or the cost of the required Hardware/Software.

Customers should ensure that their firewall allows outbound HTTPS traffic (port 443) to the URL https://services.akcelerant.com. This URL is a web service hosted by Temenos and facilitates several services used by our application (Routing number validation, Installshield updates and Usage Monitor).

Client Hardware and Software Requirements

Minimum Client Hardware and Software Requirements

Dual Core 2+ GHz processor

1 GB RAM is required; however, 2 GB RAM must be available if the user is authoring rules.

Client machine must have 1 GB of RAM free above and beyond the RAM being used for the operating system and for commonly used applications. For example, a machine having 4GB of total RAM might have 2GB used by the OS and common applications but still has 1GB free for the Temenos Lifecycle Management Suite.

The Microsoft Windows Operating System for either 32 or 64 bit.

The browser required to support the Lifecycle Management Suite is Microsoft Internet Explorer.

If using Microsoft Internet Explorer 11, include the Lifecycle Management Suite's domain in the Compatibility View Settings.

The Lifecycle Management Suite does not support the Windows 8 App version of Internet Explorer.

Microsoft Office is required for letter generation/printing through Microsoft Word and exporting data to Microsoft Excel.

Lifecycle Management Suite ActiveX control

ActiveX controls are not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. Please see the ActiveX Control Compatibility section below for more information.

ActiveX controls are available for download from within the installed Lifecycle Management Suite application in Help > Download Controls. All ActiveX controls are signed. Please see the Help topic in the Lifecycle Management Suite User Guide for more information. Additionally, a 32-bit version of ActiveX controls are available for download by running the AkcelerantTemplatingPlugin.exe located on the Lifecycle Management Suite server in the Website\session\AkcelerantTemplatingPluginSetup folder.

MeadCo ScriptX Printing ActiveX control

Microsoft .NET Framework

Lifecycle Management Suite website in “Trusted Sites” IE Security zone with all Active X options enabled

If it is required that all ActiveX downloads are signed for security purposes, set the security level to Medium in Internet Explorer Trusted Sites. Click the Custom level button to change the “Download signed ActiveX controls” setting from Prompt to Enable and the “Initialize and script ActiveX controls not marked as safe for scripting” setting from Disable to Enable. This allows the required ActiveX controls to work.

When the security level is set to Medium in Internet Explorer Trusted Sites, the “User Authentication” setting is set to Automatic login only in Intranet zone, which prompts the user to log in to any non-trusted intranet website using their Windows credentials. To prevent users from being prompted for their credentials, change this setting back to Automatic logon with current user name and password.

Adobe Acrobat Reader

The IMM connector is not compatible with Bluepoint software for signature pads.

ActiveX Control Compatibility with 64-bit Versions of Internet Explorer

The Lifecycle Management Suite uses the following two ActiveX controls:

ActiveX Control

Description

ScriptX Printing Control

Used to enable printing for the following functionality:

User-defined screens
Report Viewer
SWBC APAS Score Card web parts
Fidelity Intercept screens

These ActiveX controls are not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. To use the above functionality, the Enable Protected Mode feature for Internet Explorer must be disabled from the Security tab in Internet Options.

If it is desired to use the Enable Protected Mode feature outside of the Lifecycle Management Suite, it is recommended to add the Lifecycle Management Suite as a trusted site, disable the IE feature for Trusted sites and enable it for all other security zones.

Browser Add-Ons

The Lifecycle Management Suite is only compatible with Internet Explorer and does not work with any other web browser (Firefox, Chrome). There are internet browser add-ons that must be disabled in order for the Lifecycle Management Suite to work correctly. The following table lists the add-ons that must be disabled and the issues they cause in the Lifecycle Management Suite, if enabled.

Add-On	Issue
Lync Browser Helper, Lync Click to Call	If these add-ons are enabled, the Person Summary Panel in the Lifecycle Management Suite workspace does not contain person information; only the account number and name are displayed.
Microsoft Word Com Add-Ons	If these add-ons are enabled, the field list does not render in the Letter Template editor.
LastPass Password Manager	If this add-on is enabled, an "object is null or undefined" error is received upon editing and saving workflows and reports, causing the workflow or report to not be saved.