Temenos Lifecycle Management Suite - Origination Product Guide
Account Product Screen and Panel Configuration

System administrators are provided with the following functionality in System Management > Origination > Virtual Capture > Virtual Capture Screens to capture and display information for each account product added to application in Virtual Capture:

ShowAccount Products Screen

The Account Products screen is a system-defined screen that can be configured to display an Account Product panel for each account product added to an application in Virtual Capture. This screen is automatically available within the Virtual Capture Screens page for each institution that uses the Account Origination module.

While the attributes of the Account Products screen can be modified by the system administrator, institutions are not able to create an Account Products screen type for Virtual Capture. The Account Products screen can also not be copied or deleted; therefore, the  and  buttons are disabled when the screen is selected within the Screens grid.

ShowAccount Product Panel

System administrators can add an Account Product panel to the Account Products system screen for each type of account product available for selection in Virtual Capture. For example, since checking accounts and savings accounts may require different information to be captured during the application process, system administrators can configure a separate panel for a Checking account product and Savings account product to appear within one screen, and use the panel properties to determine when the panel is presented in Virtual Capture.

When rendered in Virtual Capture, the Account Product panel provides the applicant with the ability to enter the necessary information for the account product, as well as perform the following actions:

Please see the Using the Account Product Screen and Panel in Virtual Capture section of this topic for more information on the behavior of the Account Product panel.

This topic provides the following information to assist administrators with configuring the Account Products screen and understanding the behavior of the screen in Virtual Capture:

Configuring the Account Products Screen in the Lifecycle Management Suite

To define the attributes for the Account Products screen, navigate to System Management > Origination > Virtual Capture > Virtual Capture Screens. Double-click the Account Products screen within the Screens grid or highlight the screen and click .

Within the screen configuration window that appears, define the General attributes.        

The name of the Account Products system screen cannot be modified; therefore, the Name field defaults to a value of Account Products, and appears disabled within the Edit Screen window.

For more information on the other General attributes, please see the General section under Screen Attributes in the Virtual Capture Screen Designer topic of this guide.

Once the General attributes are defined, navigate to the Panels tab to configure the attributes for each Account Product panel configured to appear in the Account Product screen.

Account Product Panel Attributes

The Panels tab provides administrators with the ability to add an Account Product panel to the screen for each type of account product available for selection in Virtual Capture. 

Once  is clicked, a window appears to select the Account Product panel type.

The Account Product panel is the only panel type able to be added to the Account Products screen.

Upon selecting the Account Product panel, the panel configuration window displays to provide administrators with the ability to define the fields to appear within the panel, as well as determine which account product(s) the panel appears for in a virtual application.

System administrators can add more than one Account Product panel to the Account Product screen, and use the panel properties to determine which account product(s) the panel populates for in Virtual Capture. Within the Fields tab, administrators should define the fields that are necessary to capture for an account product type, and assign the account product to the panel within the Properties tab. This should be repeated for each type of account product that is available for selection in Virtual Capture.

To configure the Account Product panel:

For a complete overview of the General and Field panel attributes, please see the Panels section of the Virtual Capture Screen Designer topic in this guide.

Finalizing Configurations for the Account Product Screen

After each account product has been assigned to an Account Product panel, select the Rules and Security tabs to configure the final attributes for the Account Product screen. Upon completion of all screen attributes, click  to retain the configurations.

 

In order for the Account Product screen to display in Virtual Capture, the screen must be assigned to a Virtual Capture Workflow Model in System Management > Origination > Virtual Capture > Virtual Capture Workflow Models. If the Account Product screen is not assigned to a workflow model, and account products have been configured within the Product Selection tab in Virtual Capture Settings, a warning message is received upon clicking  in the workflow model configuration window to alert that the Account Product screen has not been added, and confirm that the workflow model should be saved without the screen.

If the Account Product screen is not assigned to a workflow model, account products can still be added to a virtual application using the cross-sell functionality; however, applicants are unable to independently add, delete, or enter information for an account product in Virtual Capture.

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Using the Account Product Screen and Panel in Virtual Capture

When the Account Product screen renders in Virtual Capture, a panel appears on the screen for each account product that is assigned when the application is created. In the below example, the Basic Checking and Basic Savings account products have been added to an application; therefore, the panels to which the Basic Checking and Basic Savings account products are assigned appear within the screen:

The panel that appears for each account product is determined by the panel properties. For more information, please see the Account Product Panel Attributes section in this topic.

Within the account product screen, applicants can enter the necessary information for each account product in the applicable panel, as well as perform the following actions:

Adding an Account Product

The title of the Add Products and Update Products buttons reviewed in this section may differ for an institution if custom values are set for the corresponding global parameters. For more information on configuring custom text for these buttons, please see the Customizing Global Product Selection Settings for Virtual Capture topic in this guide.

An  button appears within the toolbar at the top and bottom of the Account Product screen to provide applicants with the ability to easily add an account product during the virtual application process. Clicking  opens the Account Product Selection window to allow the applicant to select the desired account product(s) to add to the application.

The Account Product Selection window is displayed in the same format as the Product Selection page; therefore, all large and small device settings configured in the Device Parameters tab of Virtual Capture Settings are also applied to the parameters in this window. Similarly, if an institution has customized any of the global parameters for the product selection process, the custom values are displayed within the Account Product Selection window. For an overview of the details displayed within the Product Selection page, please see the Product Selection Page section of the Virtual Capture Overview topic in this guide.

Clicking  or  within the product card adds the account product to the cart. 

Similar to the title of the Add Products and Update Products buttons, the text of the Select button for a product card can also be customized, and may appear differently for an institution.

Once the desired account product is added to the cart, clicking  adds the selected account product to the application, and populates a panel for the product within the Account Product screen.

The Update Products button is not enabled until at least one product is added to the cart. Clicking Cancel returns the applicant to the Account Products screen wihtout updating the products on the application.

Deleting an Account Product

Each Account Product panel includes a  button in the header to provide applicants with the ability to easily remove an account product from an application.

Once  is clicked, the applicant is presented with a confirmation message to ensure that the product should be deleted. If the applicant clicks Yes, the panel and all information for the account product is removed from the Account Product screen. If the applicant clicks No, the product remains on the application and the applicant is returned to the Account Product screen.

Assigning Roles for an Additional Applicant

When an additional applicant is added to an application that includes account products, an Additional Applicant Roles panel populates within the top of the Account Products screen.

The Additional Applicant Roles panel does not appear in the Account Products screen until an additional applicant is added to the application in Virtual Capture.

The title of the Additional Applicant Roles panel and the instructions in the panel may differ for an institution if custom values are set for the corresponding global parameters. For more information on configuring custom text for the panel header and instructions, please see the Customizing Global Product Selection Settings for Virtual Capture topic in this guide.

This panel includes a drop-down section for each account product on the application to enable the ability to easily assign the additional applicant a role on each product by selecting a value from the drop-down list. 

Each drop-down in the panel defaults to a balnk value and includes a list of the applicant types assigned to the account product in the Table Entries tab of the Account Product configuration window in System Management > Origination > Account > Account Products. For more information on assigning applicant types to an account product, please see the Table Entries section of the Account Products topic in this guide.

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