Recovery Approval

The Recovery Approval page in System Management (System Management > Recovery > Recovery Approval) displays the accounts that have been recommended for recovery and have received an approved recommendation through a charge off workflow. From this screen, administrators are able to approve or reject accounts for charge off.

The grid on the Recovery Approval page displays the following columns of information for each account:

Column Name	Description
	Displays a checkbox that is used to identify the accounts to be charged off or rejected. Selecting this checkbox provides the ability to charge off or reject multiple accounts at one time.
Account	Displays the account number recommended for Charge Off.
Account Type	Displays the type of account recommended for Charge Off.
Balance	Displays the balance of the account associated to the Charge Off.
Name	Displays teh name of the primary account holder.
Days DQ	Displays the amount of days the account is DQ.
Current Queue	Displays the queue in which the account is currently located.
Charge Off Status	Displays the current status of the Charge Off.
Reason for Charge Off	Displays the reason for the Charge Off.
Charge Off Type	Displays the type of charge off being requested: full or partial.
Amount	Displays the amount being requested for charge off.
Recommended Date	Displays the date and time that the Charge Off recommendation was approved.

Approving a Charge Off

Once the accounts in the Recovery Approval screen have been reviewed, approving the account for charge off is a simple process.

From the Recovery Approval screen, administrators can further review an account holder being recommended for charge off. Double-click an account in the grid to bring up the account holder's workspace.

To approve one or more accounts for charge off:

Select the checkbox next to the account(s) that are to be approved for charge off.
Click .
A success message appears indicating the account(s) were charged off successfully. Click Ok.

Approving an account for charge off initiates the Charge Off Process and the account is removed from the Recovery Approval screen.

Once an account is approved for charge off, the Lifecycle Management Suite becomes the official system of record for the duration of the Recovery process.

Rejecting a Charge Off

If an account does not meet the criteria to be charged off, adminsitrators can reject the accounts that are recommended for charge off directly from the Recovery Approval screen.

To reject one or more accounts:

Select the checkbox next to the account(s) that do not meet charge off criteria.
Click .
A success message appears indicating the account(s) were rejected successfully. Click Ok.