Collection Summary Screen

The Collection Summary Screen displays a summary of collection information that includes an Account Summary, Payments, Promises, Letters sent, and contact attempts.

The Collection Summary screen is separated into the following sections:

Show Account Summary

This section contains a basic overview of the account. The following information is displayed within the Account Summary section:

Type
Account Number
Days DQ
DQ Amount

Show Payments

This section contains a basic overview of an account's payments. The following information is displayed within the Payments section:

# of Payments
# on Time
# Late
# Unknown

The "# Unknown" field is used to indicate if it is not known whether the payment was on time or late.

Show Promises

This section contains a basic overview of the promises made on an account. The following information is displayed within the Promises section:

# of Promises
# Open
# Paid
# Broken

Show Call Information

This section itemizes each method of phone contact. For each contact method, the following information is displayed in the grid:

# of Calls
# of Valid Contacts
# of Times Busy

In addition to displaying the tally of each of the of the aforementioned items, the bottom summarizes the total number of calls, the number/percent of calls that qualify as valid contacts, and the number/percent of calls that receive a busy signal.

Show Letters

This section lists every letter available in the Lifecycle Management Suite and the total number of times each letter was sent on the account in context.