Loan Workflow Models

Workflow Models allow system administrators to customize the application experience by assigning Screens and Workflows to the application process. Once created, a Workflow Model is assigned at the sub-product level within System Management > Origination > Loan > Loan Application Types.

A single workflow model is able to be used by multiple sub-products; however, a loan sub-product may only have one workflow model assigned.

The Loan Workflow Models page can be accessed from System Management > Origination > Loan > Loan Workflow Models and provides a complete list of all workflow models used within Temenos Infinity’s Loan Origination module. From this page, administrators are provided with the functionality to configure workflow models that efficiently organize and customize an institution's application process.

The Loan Workflow Models page displays information about each workflow model within the following columns:

Column Name	Description
Name	Displays the name of the workflow model.
Description	If provided, displays a description of the workflow model.
Active	Displays a if the workflow model is active.
Last Modified	Denotes when the last modification was made.
Modified By	Denotes who made the last modification.
Date Created	Denotes when the workflow model was created.
Created By	Denotes who created the workflow model.

The Loan Workflow Models topic includes the following attributes and instructions to assist administrators with creating, copying, and editing workflow models:

Workflow Model Attributes
Creating Workflow Models
- Add Screens
- Remove Screens
Copying Workflow Models
Editing Workflow Models

Workflow Model Attributes

All Loan Workflow Models share common attributes that are defined when creating, copying, or editing a Workflow Model.

General

General attributes include basic information pertaining to the Workflow Model.

The following General attributes are defined on the General tab:

Field

Description

Name

Enter a unique name for the Loan Workflow Model.

Description

Enter a description that identifies the purpose of the Loan Workflow Model.

Active

Select the Active check box to make the Loan Workflow Model available to be assigned.

When assigned to an active Loan Product, a workflow model must remain active; therefore, the Active check box for the workflow model is disabled as shown in the above example.

Screens

Screen attributes enable administrators to assign default screens to populate within the Application Navigator as well as select the screens to be available for processing applications using the workflow model.

For more information on the Application Navigator, please see the Application Workspace Overview topic within this guide.

The following Screen attributes are assigned within the Screens tab:

Edit Screens
Available/Assigned Screens

Edit Screens

Edit Screen attributes allow the administrator to assign screens to be used by the workflow model’s Overview, Applicants, Authorized Users, Collaterals, and References sections in the Application Navigator. If any user-defined screens have been created in System Management > Origination > Screens, they populate within the drop-down lists. If no user-defined screens have been created, only System and Custom screens are displayed.

Use the drop-downs to assign the following screens:

Each drop-down contains the screens that match the screen type.

Screen	Description
Overview	Select the screen used for the application Overview. This is the first screen that appears when opening an application that is in process. It is recommended to configure this screen to include fields and panels that provide a general summary of the application.
Primary Applicant	Select the screen used to capture the Primary Applicant's information.
Other Applicant	Select the screen used to capture the Other Applicant's information.
Authorized User	Select the screen used to capture Authorized User information.
Reference	Select the screen used to capture Reference information.
Life Insurance Collateral	Select the screen used to capture information for Life Insurance collateral.
Marketable Securities Collateral	Select the screen used to capture information for Marketable Securities collateral.
Other Collateral	Select the screen used to capture information for Other collateral.
Pledge Collateral	Select the screen used to capture information for Pledge collateral.
Real Estate Collateral	Select the screen used to capture information for Real Estate collateral.
Stock Collateral	Select the screen used to capture information for Stock collateral.
Vehicle Collateral	Select the screen used to capture information for Vehicle collateral.

If screens are not mapped to the Applicants, Authorized Users, Collaterals, or References fields, the sections do not appear in the Application Navigator.

Back to Screen Attributes ^

Available/Assigned Screens

Available/Assigned Screen attributes allow the administrator to assign screens to appear within the Screens List in the Application Navigator.

The following attributes are assigned within this section:

Attribute	Description
Available	Displays a list of all Application and Account Product screens configured in System Management > Origination > Screens. Assign screens to the workflow model by selecting a screen from the list and moving it to the Assigned Screens box using the arrows that display.
Assigned	Displays a list of the screens assigned to the workflow model. Once the workflow model is saved and assigned to a sub-product, the screens within this box appear within the Screens List in the Application Navigator.

Screens in the Assigned Screens box are independent of the Workflow. It is possible to have screens assigned to the Application Navigator that are not used in the defined Workflow.

Back to Screen Attributes ^

Workflow

The Workflow provides a suggested order in which the application is to be completed and is built according to the various stages of the application life cycle.

For more information on the life cycle of a loan application, please see the Application Processing Overview topic within the End-User guide.

Workflow attributes are assigned within the Workflow tab. This tab displays a list of the screens assigned to the Origination, Underwriting, Approval, and/or Decline categories of an application and provides administrators with the ability to add and remove the screens that are presented within each stage of the workflow.

Creating Workflow Models

The Create function enables administrators to define the logic and structure of a Loan Workflow Model. This function provides the ability to configure and customize the application process to meet an institution’s business needs.

To create a workflow model, navigate to System Management > Origination > Loan > Loan Workflow Models and click .

Within the Workflow Model configuration window, define the General workflow model attributes.

Once all General attributes are defined, select the Screens tab to assign Screen attributes.

After assigning screen attributes, navigate to the Workflow tab to configure Workflow attributes and perform one of the following actions:

Add Screens
Remove Screens

1. If screens are added or removed from a workflow model that is already assigned to a sub-product, the changes are not reflected within “In Progress” applications unless a Change Product action is performed.

Add Screens

To begin configuring the application’s Workflow, click .
The Select Screens window appears:

The Select Screens window lists all Application and Account Product screens configured in System Management > Origination > Screens.

Select the desired Category from the Category drop-down list. This drop-down defaults to Origination, but provides the option to select the Approval, Decline, or Underwriting stages.

After a category has been defined, select the check box next to a screen to assign it to that stage of the workflow.

For user convenience, a Filter appears in the top-right corner of the Select Screens window. Enter keywords to narrow down the available choices within the Screen list. Additionally, users are able to sort the list alphabetically by clicking the column header.

Click Add to assign the screen(s) to the selected Workflow category.
If desired, once all screens have been added to the first category, repeat this process any remaining categories.

Assigning screens to each stage of the workflow is not mandatory. If no screens are mapped to a workflow category, that stage does not appear in the Application Navigator, nor does it occur during the application process.

Once all screens have been added to the appropriate Workflow categories, click Close to exit the Select Screen window and return to the Workflow tab.
The order in which the screens appear under each category in the Workflow tab determines their order of appearance in the application workflow. To change the order in which the screens appear, drag and drop the screens into the proper sequence.

When a new application is created, the first screen of the Workflow displays as the default screen. This typically is the first screen assigned to the Origination stage of the Workflow; however, if there are no screens assigned to Origination, the first screen in the Underwriting stage displays as the default screen. Screens only display for a user if they have permissions to view or edit these screens.

Verify that all desired screens have been added to the appropriate Workflow category. If additional screens are required, reselect and repeat the addition process.

Back to Workflow Actions ^

Remove Screens

To remove a screen from a Workflow category, select the check box that corresponds with the screen to be removed and click .
To clear an entire Category, select the check box that corresponds with the category to be cleared, and click .

Selecting the check box within a category heading automatically selects all screens under the category.

Back to Workflow Actions ^

Once all tabs are complete, review each tab for accuracy. After all updates have been made to the workflow model, click .

The newly created workflow model now appears within the grid on the Loan Workflow Models page and is available to be assigned to screens and loan sub-products.

Copying Workflow Models

The Copy function enables administrators to duplicate the logic and structure of an existing workflow model. The existing workflow model can be used as the base for creating a new workflow model. Copying a workflow model provides administrators with the ability to add, modify, or delete screens, as well as workflow and validation logic. Users are then able to save it with a different name in order to create a new workflow model.

To copy an existing workflow model, select the desired workflow model within the grid on the Loan Workflow Models page and click .
Once the workflow model’s name has been changed and logic updated, click to retain all changes and finalize the creation of a new workflow model.

Editing Workflow Models

The Edit function enables administrators to revisit an existing workflow model and modify the existing logic to enhance usability.

To edit an existing workflow model, double-click on the desired workflow model within the grid on the Loan Workflow Models page or select the desired workflow model and click .
Once the logic has been updated, click to finalize the workflow model’s modifications.