Collection

The Collection page (System Management > Modules > Collection) allows administrators to manage several features in Temenos Infinity. This page serves as a centralized hub for important Collection settings.

Collection Settings Tab

This tab contains general collections settings.

The following fields are displayed:

Field

Description

Default Letter User

This drop-down contains a listing of all users in Temenos Infinity, both active and inactive. The user defined in this field is added to those letters where the collector name is a merge field in the template when the letter is generated via an automated queue.

If "Doe, Jane" is displayed in the Default Letter User drop-down, and Jane Doe is deleted from Temenos Infinity, the Default Letter User value automatically reverts to the top name in the User List as displayed in System Management > Users. Making a user inactive in the system has no effect on the ability to have them set as the Default Letter User.

Monitor Mode

This drop-down determines how dashboards are to be updated. By default, Monitor Mode is set to Batch.

Batch: Batch runs the Monitor process once a day. This means users do not see the values in dashboards until the following work day when the Batch process runs.
Real Time: Real Time updates the dashboards throughout the day as the end-users work in the system.

This number is in minutes. Temenos does not recommend anything less than 60 minutes (1 hour). If the process is constantly running it could potentially slow down the server, as the process is constantly hitting the database to obtain the necessary data to update the information on the dashboards.

Monitor Last Run Time

This determines what time the Monitor process runs at the end of the day.

Monitor Margin Update

Specify a percentage to be used throughout the Monitor process to determine how trend arrows are defined in the Monitor Margin Update field. If the Monitor Margin Percentage is set at 2%, then 98%-102% performance calculations are represented by a yellow dash, indicating “Even.” Performance calculations under 98% are represented by a red “Down” arrow. Performance calculations over 102% are represented by a green “Up” arrow. If the Monitor Margin Percentage is set at 5%, 95%-100% would be “Even,” fewer than 95% would be “Down” and over 105% would be “Up.”

Monitor Update Interval

Determine how often the monitor and queue home page are updated.

Default Contact Start Time

Determine the default start time an account created within Temenos Infinity can begin to be worked.

Default Contact End Time

Determine the default end time an account created within Temenos Infinity can be worked.

Prevent account work ordering across queue classifications checkbox

Select the check box to separate Delinquency and Recovery queues into two tabs within the Collection Queue Work Order page in System Management. This prevents accounts that may fall into both queue classifications from being worked across both.

Include Phone Numbers for Closed Accounts in the Person Summary Panels

This check box determines if phone numbers related to closed accounts for the PersonMasterID are displayed in the Other Phones window, which is accessed from the Person Summary panel in the workspace. By default, this parameter is set to true to display phone numbers for closed accounts in the Other Phones window. If desired, clear the check box to exclude phone numbers related to closed accounts from the Other Phones window.

Enable point and click dialing for phone numbers on the Person Summary Panel

This check box determines if users are able to call an account holder by clicking on the phone numbers in the Person Summary Panel. When this check box is selected, the phone numbers displayed in the Person Summary Panel display as hyperlinks.

To use this functionality, an institution's phone system must support Tel protocol.

Point and click dialing is only supported by Cisco Jabber.

Email Settings Tab

This tab allows administrators to configure settings for when emails are sent using the Send Email workflow step. If necessary, define a header and footer to display by default when an email is sent. These settings can be changed manually from within the workflow step.

Also, administrators can manage the list of “From” email addresses that a user can choose from when sending an email using the Send Email workflow step. Clicking Add “From” Email Address populates a new line item in the grid. Click within the line item and enter in an email address. When finished click Save or click Cancel to erase the text entered. Click the checkbox to make it a default selection. To delete an email address from the list, highlight an item in the grid and click Delete.

Promise Settings Tab

Within the Promise Settings tab, define the company settings for Promise to Pay. In the top section, determine the minimum/maximum payments, days, and amounts for promises. If a user exceeds any of these settings set forth by an administrator, a message appears indicating that the promise to pay needs management approval. Management approval occurs in System Management > Collections > Promise Approval.

The following fields display within this tab:

Field	Description
Maximum Promise Payments	Determines the maximum number of promise payments a user can take as part of a promise to pay.
Maximum Promise Days	Determines the maximum number of days in which the user can set the due date of the first payment.
Maximum % Promise Tolerance	Determines the maximum discount percentage that can be applied to a promise.
Minimum Promise Payment	Determines the minimum promise amount a user can take when obtaining a promise to pay.

Next Contact Date Options

Within the Next Contact Date Options section, determine how an account’s next contact date is adjusted when a promise is created, edited, or broken. The following options are available to select within the drop-downs:

Always adjust NCD: Next Contact Date automatically updates to correspond with the last promise payment due date.
Prompt to Adjust NCD: The user is prompted to decide whether to adjust the Next Contact Date to correspond with the last payment due date, or keep the original Next Contact Date.
Do Not Set NCD: The Next Contact Date is not affected by the last promise payment date.

Set NCD: The Next Contact Date is affected by the last promise payment due date.

Set NCD is only available for the "On Broken Promise" Next Contact Date Option.

If desired, the Offset by 1 day parameter can be selected to automatically advance the Next Contact Date by one day for a promise, in order to ensure that account holders are not contacted until a promise is actually considered broken, one day after the due date.

The Offset by 1 day parameter only applies to the On Create Promise and On Edit Promise options. This parameter cannot be set for broken promises.

These Next Contact Date Options are used in conjunction with the Promise Delay setting configured for the payment type being used for the promise in order to adjust the Next Contact Date appropriately.

The Promise Delay Setting for a payment type is configured in System Management > Payment Types. For more information on the Promise Delay setting, please see the Payment Types topic in this guide.

When a promise is created or edited, the Next Contact Date is automatically calculated, or the user is prompted to adjust the Next Contact Date, according to the values set within the Next Contact Date Options section. The Next Contact Date on the account is then updated according to the last payment due date for the promise, the value of the Offset by 1 day parameter, and the number of days defined for the Promise Delay set for the payment type being used for the promise.
When a promise is broken, the Next Contact Date is updated to the number of days defined for the payment type.

For example, if the On Create Promise Next Contact Date Option is set to "Always Adjust NCD," and the Offset by 1 day parameter is set to true, when a promise is created on an account, and payments are to be made by a payment type with a Promise Delay of two days, then the Next Contact Date on the account is automatically set to a date that is three days after the date the last payment is due. If the Promise Due Date is June 15th, the Next Contact Date is set to June 18th.

In the above example, if the Offset by 1 Day Parameter is set to false, the Next Contact Date is set to June 17th, which is two days after the Promise Due Date.

Payment Settings Tab

The Payment Settings tab provides the ability to manage how payment reversals are handled in Temenos Infinity when negative payments such as payments reversals and adjustments are supported by the Host.

To learn more about how payment reversals are supported in a specific Core, please see the applicable Core Connector Guide.

The following fields display within this tab:

Field	Description
Threshold days for matching a reversed payment to the original payment	Enter the number of days a reversed payment can be matched to an original payment within Temenos Infinity.
Check if a reversed payment should be applied to a PAID promise	Select this check box to change the status of a promise if any payments made match the promise.

Queue Settings Tab

The Queue Settings tab allows administrators manage options that affect queuing in Temenos Infinity.

The following options display in this tab:

Field

Description

Queue Refresh In Process

Displays as “YES” when a Queue Refresh is currently processing. Change the option to “NO” to stop the Queue Refresh process.

Stopping the Queue Refresh process using this feature does not affect the process from automatically kicking off at the designated time.

Queue Method

Select the method of queuing to be applied in Temenos Infinity.

Basic: With Basic Queuing, queues are built using account criteria and accounts fall into an individual queue. An evaluation of the person does not occur.

Advanced: With Advanced Queuing, system administrators can author simple or complex business rules to determine Queue Eligibility and use account and/or account holder attributes to organize and assign accounts and persons to a collections queue. This method of queuing provides the ability to not only queue individual accounts, but also the person and all of their eligible, non-queued accounts as well. With Advanced Queuing, administrators can define Queuing Rules in System Management > Collections > Rules Management to determine Queue Eligibility and automatically assign a person and all of their accounts to specific queues as rule conditions are met. Please see the Advanced Queuing topic within this Guide for more information.

To learn more about authoring Business Rules, click here.

In order to assign and author rules for Advanced Queuing, the ability to author Business Rules must be enabled for your institution. For more information about how to enable this functionality, please contact your Temenos Customer Care Representative.

Collateral Settings Tab

The Collateral Settings tab defines the values used when creating or editing an Equity Analysis through the Equity Analysis panel that can be added to account collateral screens.

The following fields display on this page:

Field	Description
Default FMV Discount %	Set the default Fair Market Value percentage. This value appears by default in the Equity Analysis screen but can be overwritten by the user.
Default FMV Discount $	Set the default Fair Market Value dollar amount. This value appears by default in the Equity Analysis screen but can be overwritten by the user.

When finished configuring settings within the Collection page, click Save. Click Cancel to close the page without saving any changes.