Counteroffer Processing Enhancements
Counteroffer procesing has been greatly enhanced to increase efficiency and improve productivity during the application process with the introduction of the following functionality:
- Automatic identification of countered applications using the IsCountered flag. This flag is set to true if at least one counteroffer has been created on an application. This field is available within queues, views, reports, application screens, and rules.
- The ability to transmit the desired counteroffer to RouteOne or DealerTrack by making a selection in the Counteroffer panel and clicking the new Send to 3rd Party button.
- The ability to create counteroffers from the last screen assigned to the workflow's Underwriting stage.
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The ability to automatically propose counteroffers using Rules and Event Processing allowing institutions to provide quicker responses on applications that are not automatically approved.
Cross-Sell Screen Enhancements
The organization of the Cross-sells screen has been enhanced to separate generated cross-sell offers and tradeline liabilities into two tabs:
- Opportunities
- Liabilities
The Opportunities tab displays all generated cross-sell offers within Cross-Sell Offer Cards. Each Cross-sell offer card highlight the details of each cross-sell and allows users to provide responses.
The Liabilities tab displays all liabilities imported from the applicant's credit report that are classified as an expense and have an ECOA code of I, J, S or U. Within this tab, users are able to manually create replacement and consolidated offers.
Once liabilities have been selected for Replacement or Consolidation Offers, they are removed from the Liabilities tab and a Cross-Sell Offer Card is added to the Opportunities tab.