The introduction of service tickets revolutionizes the service experience provided by the Framework. Your service efforts can be optimized by harnessing capabilities such as:
- Customizing service ticket types to meet your business standards.
- Enabling users to produce fast and timely service using tabbed navigation in the workspace.
- Allowing multiple users to simultaneously work various tasks within a ticket.
More information regarding the implementation of service tickets can be found in the Release Notes section of this guide. For a complete overview of service tickets, please see the Akcelerant Framework User Manual for the Service Product.