Browser Settings

Symptom	Solution
You get the following error on log in: Source: .NetSqlClient Data Provider Type: System.Data.SqlClient.SqlException Message: Procedure 'spUserAuthenticate' expects parameter '@UserID' which was not supplied. Target Site: ExecuteReader	To solve this problem you will need to restart IIS: From the web server go to Start and click Run Type iisreset and click OK. This will automatically stop and restart IIS.
Member information is not refreshed on the screen.	Confirm that you are not using cached data. From Internet Explorer, go to Tools > Internet Options. On the General tab in the Temporary Internet Files click Settings. Make sure that 'Every visit to the page' option is selected in the 'Check for newer versions of stored pages' section. Repeat on each workstation that is accessing Elements.
The Table of Contents portion of the online help is not visible on certain workstations.	The Elements help requires that Java Virtual Machine be downloaded and installed on the client workstation. Log in to the workstation using a User ID with full administrative rights. Open Internet Explorer. Search for and download Java Virtual Machine. Install Java Virtual Machine on the workstation.