Account Assignments

The Account Assignments screen allows for the management of queue assignments. When a user runs the Account Assignment workflow step on an account to manually assign it to a Collections Queue, it populates on this screen. An account can be manually assigned to a queue for a particular collector to work or for a manager to review. Once worked or reviewed, the account can be unassigned from the queue via this page.

Using the views drop down highlighted below, Administrators can navigate through existing queues found within Temenos Infinity to view Accounts that were manually assigned to them.

The following columns display on the Account Assignments page:

Column Name	Description
Account	The Account Number assigned to the respective queue.
Suffix	Displays the suffix of the account.
Account Type	The Account Type of the listed account in the queue.
Days DQ	Denotes the amount of days the respective account is delinquent.
Balance	Displays the outstanding balance on the account.
Name	The Primary’s name on the account.
Date Assigned	Denotes the date in which the account was manually assigned to that queue.

From this page administrators can assign, reassign, and remove queue assignments from accounts.

To re-assign a manually assigned account to a different collection queue

Select a queue from the View drop-down to populate assigned accounts in that queue.
Highlight one or multiple accounts and click the Assign To Queue drop-down to display a list of all active Collection queues.
Select the queue to which an account is to be assigned.
A Processing Queue message appears. If the account is assigned successfully to a queue, a success message appears.
The account now displays in the queue to which it was assigned. Click the View drop-down and select that queue to view the account.

To un-assign accounts from queues

Highlight one or more accounts, and click .
A success message appears showing the account was unassigned successfully. Once removed, the account now follows the normal queue processing and queue logic built to fall into the appropriate queue.