The following specifications are for the use of Temenos Infinity's Account Servicing modules.
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The following specifications apply to both the test and production environments for an institution. It is advised that an institution’s test environment meets, as closely as possible, the same hardware/software requirements as their production environment. |
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For additional information regarding which versions of required software are compatible with the different releases of Temenos Infinity, please see the Temenos Infinity Supported Software document available on the Temenos Client Portal. |
Client Hardware and Software Requirements
The table below provides an overview of the minimum Client Hardware and Software requirements that must be met in order for an institution on a hosted solution to use Temenos Infinity's collection module:
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Minimum Client Hardware and Software Requirements
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Dual Core 2+ GHz processor. 2 GB RAM is required.
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Client machine must have 2 GB of RAM free above and beyond the RAM being used for the operating system, and for commonly used applications. For example, a machine having 4GB of total RAM might have 2GB used by the OS and common applications, but still has 2 GB free for Temenos Infinity. |
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| The Microsoft Windows operating systems for either 32 or 64 bit. |
Temenos Infinity supports the Microsoft Internet Explorer and Edge browsers.
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Other browsers, such as Google Chrome, support Temenos Infinity; however, full functionality has not been tested by Temenos. |
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Temenos Infinity does not support the Windows 8 App version of Internet Explorer. |
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| Microsoft Office is required for letter generation/printing through Microsoft Word, and exporting data to Microsoft Excel. |
| Microsoft Word is required for batch letter printing. |
MeadCo ScriptX Printing ActiveX control.
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This ActiveX control is not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. Please see the ActiveX Control Compatibility section below for more information. |
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This ActiveX control is available for download from within the installed Temenos Infinity application in Help > Download Controls. All ActiveX controls are signed. Please see the Help topic in the User Guide for more information. |
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| Microsoft .NET Framework. 4.7.2 or higher. |
| Microsoft Visual C++ Redistributable 2015 32 bit. |
Temenos Infinity website in “Trusted Sites” IE Security zone with all Active X options enabled.
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If it is required that all ActiveX downloads are signed for security purposes, set the security level to Medium in Internet Explorer Trusted Sites. Click the Custom level button to change the “Download signed ActiveX controls” setting from Prompt to Enable and the “Initialize and script ActiveX controls not marked as safe for scripting” setting from Disable to Enable. This allows the required ActiveX controls to work.
When the security level is set to Medium in Internet Explorer Trusted Sites, the “User Authentication” setting is set to Automatic login only in Intranet zone, which prompts the user to log in to any non-trusted intranet website using their Windows credentials. To prevent users from being prompted for their credentials, change this setting back to Automatic logon with current user name and password.
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| Adobe Acrobat Reader is required for letter generation/printing. |
ActiveX Control Compatibility with 64-bit Versions of Internet Explorer
Temenos Infinity uses the following ActiveX control:
| ActiveX Control |
Description |
| ScriptX Printing Control |
Used to enable printing for the following functionality:
- Fidelity Intercept screens
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This ActiveX control is not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. To use the above functionality, the Enable Protected Mode feature for Internet Explorer must be disabled from the Security tab in Internet Options.
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If it is desired to use the Enable Protected Mode feature outside of Temenos Infinity, it is recommended to add Temenos Infinity as a trusted site, disable the IE feature for Trusted sites, and enable it for all other security zones. |
