Hardware and Software Requirements

These specifications are intended solely for the usage of the Account Servicing modules in Temenos Infinity.

The following specifications apply to both the test and production environments for an institution. It is advised that an institution’s test environment meets, as closely as possible, the same hardware/software requirements as their production environment.

For additional information regarding which versions of required software are compatible with the different releases of Temenos Infinity, please see the Temenos Infinity Supported Software document available on the Temenos Client portal.

Server Hardware Recommendations

The following hardware recommendations have been based on the assumption that the designated servers are not shared with any additional high-volume, high-performance web applications. These specifications are a recommendation only, and are subject to change based on individual customer business requirements and infrastructure needs.

These specifications are for the usage of the collection and service modules in Temenos Infinity.

The Total Concurrent Users represents the total number of users expected on the system at any one time. This is not necessarily the total number of users that will exist in the system.

	Total Concurrent Users
	Less than 50	50-100	100-300	More than 300
Database Server				Please contact a business development representative for configurations requiring greater than 300 users. A loan balanced and/or clustered solution will be implemented in this case
Processing	Dual Core 2+ GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	2x Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	16 GB	32 GB	32 GB
Free Disk Space	100 GB	250 GB	500 GB
Web/Application Server
Processing	Dual Core 2+ GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache	2x Quad Core 2.5 GHz 800 MHz front side bus 2 MB L2 cache
Memory	8 GB	16 GB	16 GB
Free Disk Space	50 GB	100 GB	250 GB

Temenos permits the use of other applications on the same database/web server as long as the resource requirements of these other applications do not negatively impact Temenos Infinity in any way. The customer is responsible for ensuring that all other applications sharing the database/web servers support the minimum server software requirements for Temenos Infinity (including but not limited to IIS version, .NET Framework version, Component Services version, etc.). Customer also agrees to make no deviations from the Standard Temenos Infinity installation steps for the purposes of supporting other applications or support issues resulting from these changes may be billable.

Implementation projects often require two databases to be online at the same time. Customers must be prepared to accommodate 2x the Free Disk Space requirements identified above for the Database Server. This is not a permanent requirement and only needs to be accommodated during the life of an implementation project.

Customers with 10 or few users can utilize a single server setup and follow the guidelines for the combined Database, and Web/Application Server hardware specifications.

Certain Release/Edition/Platforms of Windows support a maximum of 4GB RAM. In order to implement more than 4 GB RAM, customer must use a compatible Windows Release/Edition/Platform. See http://msdn.microsoft.com/en-us/library/aa366778%28v=vs.85%29.aspx for more information.

By default SQL server's configured memory consumption is not restricted. A maximum SQL server memory utilization restriction is required for customers that are utilizing a single server configuration. The SQL Server memory maximum usage should be set to the minimum allocation for a Database server installation as noted above. The server is also required to have additional free memory for the minimum requirement for a Web/Application noted above. Please follow the Microsoft guidelines to configure the max server memory usage.
https://docs.microsoft.com/en-us/sql/database-engine/configure-windows/server-memory-server-configuration-options?view=sql-server-2017

Server Software Requirements

Database Server

The Windows Server operating system for either 32 or 64 bit.

The Microsoft SQL Server database software for either 32 or 64 bit.

(3) databases are created on the database server:

Temenos Infinity database
Reporting Services
Reporting Services Temp

Reporting Services is a requirement, however it does not need to be installed on the Database Server. It may be installed on the Web, App or another server in your network.

Web Server/Application Servers

Microsoft Windows Operation System for either 32 or 64 bit.

Microsoft .NET Framework 4.7.2 or higher.

Windows Installer 3.1 or higher.

Internet Information Services.

Enable the following:

Common HTTP Features
- HTTP Errors
- Static Content
- HTTP Redirection
Health and Dianostics
- HTTP Logging
- Custom Logging
- Logging Tools
- ODBC Logging
- Request Monitor
- Tracing
ASP
ASP.net 3.5+
.Net Extensibility 3.5+
ISAPI Extensions
ISAPI Filters
Security, Basic Authentication
Security, Windows Authentication
IIS
- IIS Managment Console
- IIS 6 Management Compatibility
- IIS 6 Metabase Compatibility
- IIS 6 WMI Compatibility
- IIS 6 Scripting Tools
- IIS Managment Scripts and Tools

Performance
- Static Content Compression
WCF
- HTTP Activation
- TCP Activation
- TCP Port Sharing

Component services.

It is recommended that UAC (User Access Control) is disabled to facilitate a Temenos representative's ability to perform support tasks.

Microsoft SQL Server Command Line Utilities.

ODBC 11 Driver for SQL Server.

Microsoft Visual C++ Redistributable 2015 32 bit.

Test and production installations of Temenos Infinity must utilize separate DMZ servers for hosting DMZ services.

Temenos is not responsible for the purchase and/or the cost of the required Hardware/Software.

Customers should ensure that their firewall allows outbound HTTPS traffic (port 443) to the URL https://services.akcelerant.com. This URL is a web service hosted by Temenos and facilitates several services used by our application (Routing number validation, Installshield updates and Usage Monitor).

Client Hardware and Software Requirements

Minimum Client Hardware and Software Requirements

Dual Core 2+ GHz processor. 2 GB RAM is required.

Client machine must have 2 GB of RAM free above and beyond the RAM being used for the operating system, and for commonly used applications. For example, a machine having 4GB of total RAM might have 2GB used by the OS and common applications, but still has 2 GB free for Temenos Infinity.

The Microsoft Windows operating systems for either 32 or 64 bit.

Temenos Infinity supports the Microsoft Internet Explorer and Edge browsers.

Other browsers, such as Google Chrome, support Temenos Infinity; however, full functionality has not been tested by Temenos.

Temenos Infinity does not support the Windows 8 App version of Internet Explorer.

Microsoft Office is required for letter generation/printing through Microsoft Word, and exporting data to Microsoft Excel.

Microsoft Word is required for batch letter printing.

MeadCo ScriptX Printing ActiveX control.

This ActiveX control is not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. Please see the ActiveX Control Compatibility section below for more information.

This ActiveX control is available for download from within the installed Temenos Infinity application in Help > Download Controls. All ActiveX controls are signed. Please see the Help topic in the User Guide for more information.

Microsoft .NET Framework. 4.7.2 or higher.

Microsoft Visual C++ Redistributable 2015 32 bit.

Temenos Infinity website in “Trusted Sites” IE Security zone with all Active X options enabled.

If it is required that all ActiveX downloads are signed for security purposes, set the security level to Medium in Internet Explorer Trusted Sites. Click the Custom level button to change the “Download signed ActiveX controls” setting from Prompt to Enable and the “Initialize and script ActiveX controls not marked as safe for scripting” setting from Disable to Enable. This allows the required ActiveX controls to work.

When the security level is set to Medium in Internet Explorer Trusted Sites, the “User Authentication” setting is set to Automatic login only in Intranet zone, which prompts the user to log in to any non-trusted intranet website using their Windows credentials. To prevent users from being prompted for their credentials, change this setting back to Automatic logon with current user name and password.

Adobe Acrobat Reader is required for letter generation/printing.

ActiveX Control Compatibility with 64-bit Versions of Internet Explorer

Temenos Infinity uses the following ActiveX control:

ActiveX Control

Description

ScriptX Printing Control

Used to enable printing for the following functionality:

Fidelity Intercept screens

This ActiveX control is not compatible with the 64-bit version of Internet Explorer when the Enable Protected Mode IE feature is enabled. To use the above functionality, the Enable Protected Mode feature for Internet Explorer must be disabled from the Security tab in Internet Options.

If it is desired to use the Enable Protected Mode feature outside of Temenos Infinity, it is recommended to add Temenos Infinity as a trusted site, disable the IE feature for Trusted sites, and enable it for all other security zones.