Collections Queues are the delinquency and recovery queues that are configured in the Framework. Accounts are placed into these queues to make up a users list of work.
To Access a Collections Queue
- Within the Work section of the Framework ribbon, click the Queues drop down. Select Collections.
- The Collection Queues tab appears containing a list of available Collections Queues.
- To work the queue, click to highlight the queue and click Work Queue. The first account in the queue scheduled to be worked is presented in the workspace. This is dependent on the queue sorting configuration set by a system administrator in System Management.
- When a queue is worked, depending on the settings, the user can navigate through the queue by clicking the Get Next Account button in the Workspace toolbar. Clicking this option opens the next account/person in the queue depending on the sorting set by the system administrator.
- Users can also work other queues they may be assigned to from the workspace by clicking the Queue drop down above the related grid and selecting another queue. For more information on navigating the workspace, see the Navigating help section of this user guide.
To View a Queue's Contents
To view the queue's contents prior to working the queue, double-click a queue or click to highlight a queue and click View Queue Contents to view its contents in a new tab.
A list of accounts in the queue displays. Double-click an account or click to highlight the account and click Open Workspace to view the account in the workspace.
 |
Users may not be able to access all accounts/persons if their Account Restrictions settings are lower than the accounts/persons they are attempting to open. These settings are at the discretion of the system administrator. |
To Export the Collection Queue List
From the collections queue page, export the queue list to Excel by clicking to highlight the queue and clicking the Export option.
A prompt appears to Open or Save the spreadsheet. Click Open to view the spreadsheet.
To Print the Collection Queue List
To Print a queue listing, click to highlight the queue and click Print.
