Queues help organize accounts and cases within the Framework. System administrators define criteria for queues so similar accounts can be worked together by one user or a group of users. Queues serve as a users list of work and are automatically updated each day, providing an efficient way to get work done.
The Queues drop down within the Work section of the ribbon provides access to the different types of queues within the Framework. From this drop down users can access and work queues they are assigned to.
The four different types of queues are described as follows:
| Collections | Collection Queues are made up of delinquency and recovery queues. |
| Tasks | Task Queues are made up of tasks related to cases. |
| Workflow | Workflow Queues serve as a holding area for workflows that require management approval or are being routed from one department to another. |
| Lending | Lending Queues are made up of loan origination queues. |
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The ability to view and work queues is at the discretion of the System Administrator. For more information see the System Administrator Guide. |