Manual Decisions

If an application decision is unable to be reached by the automated decision process, users with the appropriate permissions are able to manually approve or decline an application, as well as issue a loan counteroffer.

Manually Approve Application

Users are able to bypass the conventional automated decision process to render an approved decision by clicking within the following locations in an application:

Application Toolbar
Top of the final screen in the Underwriting Workflow stage

This button is only enabled for applications requiring a decision and when the User/Security Group is granted the appropriate permissions to approve an application.

In addition to the application requiring a decision, in order for to be enabled, the following must be configured by the system administrator:

Ensure the Editability Action for Approve is correctly enabled for the status of the application.
Grant the User/Security Group Change permission to the Approve Loan permission.

Approve Loan Application

Approve Loan Screen

When a loan application is submitted for approval, the Approve Loan screen appears upon clicking to provide the ability to manually Approve or Suggest Approval for the loan application.

The following panels and fields are available in the Approve Loan screen for a user to input Approval criteria:

Show Approved Amount

Field Name	Description
Approved Amount	Enter the Approve Amount of the current loan application.
Reason for Change	Use the drop-down menu to select the Approval Reason.
Other Reason for Change	If Other was selected in the previous field, enter a custom description to record the Approval Reason.

Show Interest Rate

Field Name

Description

Assigned Interest Rate

Read-Only field that populates the Interest Rate assigned by Pricing.

Actual Interest Rate

Enter the Actual Interest Rate used to approve the current application.

This can be same rate as Assigned Interest Rate.

The Actual Interest Rate may be set manually or by Pricing Rules.

If the Actual Interest Rate is set manually, the value entered may potentially be updated when Pricing Rules run at Disbursement. This may cause the Actual Interest Rate on the documents to differ from the Actual Interest Rate disbursed to the core.

To avoid this potential issue, a Pricing Rule can be authored using the "Do Not Update Actual Rate" template which prevents the Actual Interest Rate from updating if set manually. Once authored, this rule must be assigned to each Pricing Model.

Less Than Favorable

Select the check box if the Actual Interest Rate was determined because the application was approved, despite less than favorable factors.

Reason for Change

Use the drop-down menu to select a reason for the change in the Interest Rate.

Other Reason for Change

If Other was selected in the previous field, enter a custom description to record the Reason for Change.

Show Loan Cross-Sell Amount

Field Name	Description
Maximum Loan Cross-sell Amount	Enter the total amount that the sum of all of an application’s new/replacement Cross-sell offers cannot exceed.
Reason for Change	Use the drop-down menu to select the appropriate reason the Maximum Loan Cross-sell Amount was changed.
Other Reason for Change	If Other was selected in the previous field, enter a custom description to record the Reason for Change.

Show Stipulations

The Stipulations section of the Approve Loan screen displays any stipulations previously added to the application and provides users with the ability to add new stipulations during the manual loan approval process.

The Stipulations grid is displayed within the Approve Loan screen when the Include Stipulations on Approval Window solution parameter is set to Yes in System Management > Solutions > Origination > Underwriting.

When the Stipulations grid is configured to display within the Approve Loan screen, the screen may take additional time to render due to the amount of stipulation data presented within the screen.

The Stipulations section provides the same functionality as the Stipulations panel. Please see the Stipulations Panel topic of this guide for information on the fields displayed within the grid as well as instructions for adding, editing, and deleting stipulations.

Show Adverse Action

Field Name	Description
Adverse Action	Use the drop-down menu to select the appropriate Adverse Action/Decline decision when issuing a Counteroffer.
Send Adverse Action To	Select the check box that corresponds with the appropriate Adverse Action notification recipient(s).
Available Decline Reason	Use the Available Decline Reason and the Criteria Builder to select the reason(s) for decline.

Once all applicable fields are complete, click one of the following options located at the bottom of the screen:

Button	Description
	Allows a user to add a comment related to the approval. Clicking opens the Post Comment window where users can indicate whether or not the comment is internal-only as well as enter any comment text. Upon saving the comment, the comment is displayed within the Comment History screen and in the Comments tab of the application workspace.
	Allows a user to suggest the decision of Approve prior to the current application being reviewed by a Senior Loan Officer.
	Allows a user with the appropriate permissions to Approve the current application.
	Allows a user to leave the screen without issuing a decision.

When the approved amount is outside of the approval tolerance set by the system administrator, a message is received upon clicking indicating the difference between the Approved Amount and Final Loan Amount, as well as the reason for the difference such as doc stamp or fee calculations. For example, in the screenshot below, doc stamp calculations resulted in the difference between the Approved Amount and Final Loan Amount:

Upon clicking , the following occurs:

If not processed prior to decisioning, Credit Reports are pulled for the applicable applicant(s).
If not processed prior to decisioning, Debit Reports are pulled for the applicable applicant(s).
Loan terms are calculated.
Stipulation and Decision Validation rules are executed.

After the loan application is manually approved, the application Decision is set to LO Approved.

If the Decisioned By and Decision Date fields are configured to appear within an Application screen, the name of the user who decisioned the loan and the date that the loan was decisioned populate within those fields.

Manually Decline Application

Users are able to bypass the conventional automated decision process to render a declined decision by clicking within the following locations in an application:

Application Toolbar
Top of the final screen in the Underwriting Workflow stage

This button is only enabled for applications requiring a decision and when the User/Security Group is granted the appropriate permissions to approve an application.

In addition to the application requiring a decision, in order for to be enabled, the following must be configured by the system administrator:

Ensure the Editability Action for Decline is correctly enabled for the status of the application.
Grant the User/Security Group Change permission to the Decline Loan permission.

Decline Loan Application

Decline Loan Screen

When a loan application is submitted for declination, the Decline Loan screen appears in the workspace. This screen provides the ability to manually Decline or Suggest Decline the current loan application.

The following fields are available in the Decline Loan screen for a user to input Decline criteria:

Field Name

Description

Adverse Action

Use the drop down menu to select the appropriate Adverse Action/Decline decision when declining the current application.

Send Adverse Action To

Select the check box that corresponds with the appropriate Adverse Action notification recipient(s).

Available Decline Reason

Highlight an option within the list to identify the reason the loan is being declined and use the arrows to move the reason to the Assigned Reasons box.

Assigned Decline Reason

Displays the Decline Reason assigned to the application.

A decline reason must be assigned to the application or an error is received upon clicking

Once all applicable fields have been completed, the user has two options at the bottom of the screen:

Button	Description
	Allows a user to suggest the decision of Decline prior to the current application being reviewed by a Senior Loan Officer. Clicking Suggest Decline does the following actions: Adverse Action reason is saved to Suggested Adverse Action Id. Selected Reject Reasons are saved to Rejection Reason > Suggested Reason Id. Suggested Decision is set to Decline. Suggested Decision Date is set to current date. Suggested Decision user is set to current user. Status is set to Pending Review.
	Allows a user with the appropriate permissions to Decline the current application. Clicking Decline does the following actions: Adverse Action reason is saved. Selected Reject Reasons are saved. Decision is set to LO Decline. Decision Date is set to current date. Decision user is set to current user. Status is set to Decisioned.
	Allows a user to leave the screen without issuing a decision

Once or is clicked, a success message appears to confirm the loan was declined.