Manual Decisions

If an application decision is unable to be reached by the automated decision process, users with the appropriate permissions are able to manually approve or decline an application, as well as issue a loan counteroffer.

Manually Approve Application

Users are able to bypass the conventional automated decision process to render an approved decision by clicking within the following locations in an application:

Application Toolbar
Top of the final screen in the Underwriting Workflow stage

This button is only enabled for applications requiring a decision and when the User/Security Group is granted the appropriate permissions to approve an application.

The

button is disabled when an account application is created for an existing account holder and the system is configured to automatically approve account applications for existing account holders by the system administrator within the System tab located in System Management > Modules > Origination.

In addition to the application requiring a decision, in order for to be enabled, the following must be configured by the system administrator:

Ensure the Editability Action for Approve is correctly enabled for the status of the application.
Grant the User/Security Group Change permission to the Approve Loan and/or Approve Account permission.

System administrators have the ability to assign Approval Limit rules to application types, which determine the users who are able to manually approve a loan decision for an application, as well as an account decision when required.

Approval Limit rules are assigned to sub-products within the Approval Limits tab in System Management > Origination > Loan > Loan Application Types or System Management > Origination > Account > Account Application Types. For more information, please see the Loan Application Types or Account Application Types topic in this guide.

During the manual approval process, the system checks the Approval Limit rules assigned to the sub-product by the system administrator to determine if an override is required to approve the application. If an override is required for a user to manually approve the application, an Override window appears in the workspace to obtain authorization from an administrator before the user can continue with the manual approval process.

Since loan application types support the ability to add Approval Limit rules for both the loan decision and account decision, it is possible for a user to be able to approve one decision, and not the other. Reference the section below for an overview of the behavior that occurs during the manual approval process when an override is required for a loan application that requires an account decision:

Show Override Scenarios

Override Scenario

Behavior in Application

Override required for both the loan and account

An Override window is presented to the user for both the loan and account decision. Once authorization is received:

If the authorized user is able to approve both the loan and account decision, the loan and account are both approved.
If the authorized user only has permission to approve the loan, the loan is approved, and a separate Override window is then presented for a user with the appropriate permission to approve the account decision.
If the authorized user only has permission to approve the account, the account is approved, and a separate Override window is then presented for a user with the appropriate permission to approve the loan decision.

When an override requires authorization from two different users, and either the loan or account has been approved, the Override window can be closed to return to the application.

Override only required for the loan

An Override window is presented to the user for the loan decision. Once authorization is received, the loan is approved, and the system continues with approving the account decision.

If invalid credentials are entered in the Override window for the loan, the Override window can be closed to return to the application. When this occurs, the account decision is approved, and the loan decision is set to Pending Review. The user can then click Approve to re-attempt the loan approval.

Override only required for the account

The system approves the loan, and then displays an Override window for the account decision.

If invalid credentials are entered in the Override window for the account, the Override window can be closed to return to the application. When this occurs, the loan is approved, and the account decision is set to Pending Review. The user can then click Approve to re-attempt the account approval.

Approve Loan and/or Account Application

When is clicked, an Approve Application window appears to confirm the type of application being submitted for approval.

If an account decision is not required, the Approve Application window does not appear and users are navigated directly to the Approve Loan screen to enter the Approval criteria for the loan application. For more information, please see the Approve Loan Screen section within this topic.

By default, only the "Approve the Loan" check box within the Approve Application window is automatically selected.

The check boxes that appear within the Approve Application window are dependent upon the application type requiring a decision. For example, if a loan application does not require a decision, the Approve Loan option does not appear within the window.

To include or exclude a loan or account application from the approval process, select or clear the applicable check box.

In addition to the application type, the check boxes within the Approve Application window are also dependent on a user's permissions to approve a loan and/or account. For example, if a user does not have the appropriate permissions to approve a loan, the Approve Loan check box is disabled within the window and cannot be selected as shown below:

Upon selection of the desired application type(s), click to submit the application(s) for approval:

At least one check box must be selected or the following error message is received upon clicking :

After is clicked, the approval process proceeds as follows to render an approved decision for the application type(s) identified within the Approve Application window:

Application Type

Approval Process

Loan

The Approve Loan screen opens to enter Approval criteria for the application.

Account

The account application is approved and a success message appears to confirm the approval.

Loan and Account

If the system is configured to decision the loan first, the Approve Loan screen opens to enter Approval criteria for the loan decision in the application. After the loan is approved, automated account decisioning is enabled to render an account decision.

For more information on Automated Account Decisioning, please see the Automated Decisions topic within this guide.

If the system is configured to decision the account first, the account is approved, and then the Approve Loan screen opens to enter Approval criteria for the loan decision.

Approve Account Application

When is clicked, an Approve Application window appears to confirm that the non-account holder application should be submitted for approval:

By default, the "Approve the Account" check box within the Approve Application window is selected. Click to approve the account application.

Upon clicking , the following occurs:

If not processed prior to decisioning, Credit Reports are pulled for the applicable applicant(s).
If not processed prior to decisioning, Debit Reports are pulled for the applicable applicant(s).
Stipulation and Decision Validation rules are executed.

After is clicked, a success message appears to confirm that the account application was approved:

Once the account application is manually approved, the account decision is set to LO Approved.

If the Account Decisioned By and Account Decision Date fields are configured to appear within an Application screen, the values are populated with the name of the user who decisioned the account application and the date that the account application was decisioned.

Approve Loan Screen

When a loan application is submitted for approval, the Approve Loan screen appears upon clicking to provide the ability to manually Approve or Suggest Approval for the loan application.

The following panels and fields are available in the Approve Loan screen for a user to input Approval criteria:

Show Approved Amount

Field Name	Description
Approved Amount	Enter the Approve Amount of the current loan application.
Reason for Change	Use the drop-down menu to select the Approval Reason.
Other Reason for Change	If Other was selected in the previous field, enter a custom description to record the Approval Reason.

Show Interest Rate

Field Name

Description

Assigned Interest Rate

Read-Only field that populates the Interest Rate assigned by Pricing.

Actual Interest Rate

Enter the Actual Interest Rate used to approve the current application.

This can be same rate as Assigned Interest Rate.

The Actual Interest Rate may be set manually or by Pricing Rules.

If the Actual Interest Rate is set manually, the value entered may potentially be updated when Pricing Rules run at Disbursement. This may cause the Actual Interest Rate on the documents to differ from the Actual Interest Rate disbursed to the core.

To avoid this potential issue, a Pricing Rule can be authored using the "Do Not Update Actual Rate" template which prevents the Actual Interest Rate from updating if set manually. Once authored, this rule must be assigned to each Pricing Model.

Less Than Favorable

Select the check box if the Actual Interest Rate was determined because the application was approved, despite less than favorable factors.

Reason for Change

Use the drop-down menu to select a reason for the change in the Interest Rate.

Other Reason for Change

If Other was selected in the previous field, enter a custom description to record the Reason for Change.

Show Loan Cross-Sell Amount

Field Name	Description
Maximum Loan Cross-sell Amount	Enter the total amount that the sum of all of an application’s new/replacement Cross-sell offers cannot exceed.
Reason for Change	Use the drop-down menu to select the appropriate reason the Maximum Loan Cross-sell Amount was changed.
Other Reason for Change	If Other was selected in the previous field, enter a custom description to record the Reason for Change.

Show Stipulations

The Stipulations section of the Approve Loan screen displays any stipulations previously added to the application and provides users with the ability to add new stipulations during the manual loan approval process.

The Stipulations grid is displayed within the Approve Loan screen when the Include Stipulations on Approval Window parameter is set to Yes in System Management > Modules > Origination > Underwriting.

When the Stipulations grid is configured to display within the Approve Loan screen, the screen may take additional time to render due to the amount of stipulation data presented within the screen.

The Stipulations section provides the same functionality as the Stipulations panel. Please see the Stipulations Panel topic of this guide for information on the fields displayed within the grid as well as instructions for adding, editing, and deleting stipulations.

Show Adverse Action

Field Name	Description
Adverse Action	Use the drop-down menu to select the appropriate Adverse Action/Decline decision when issuing a Counteroffer.
Send Adverse Action To	Select the check box that corresponds with the appropriate Adverse Action notification recipient(s).
Available Decline Reason	Use the Available Decline Reason and the Criteria Builder to select the reason(s) for decline.

Once all applicable fields are complete, click one of the following options located at the bottom of the screen:

Button	Description
	Allows a user to add a comment related to the approval. Clicking opens the Post Comment window where users can indicate whether or not the comment is internal-only as well as enter any comment text. Upon saving the comment, the comment is displayed within the Comment History screen and in the Comments tab of the application workspace.
	Allows a user to suggest the decision of Approve prior to the current application being reviewed by a Senior Loan Officer.
	Allows a user with the appropriate permissions to Approve the current application.
	Allows a user to leave the screen without issuing a decision.

When the approved amount is outside of the approval tolerance set by the system administrator, a message is received upon clicking indicating the difference between the Approved Amount and Final Loan Amount, as well as the reason for the difference such as doc stamp or fee calculations. For example, in the screenshot below, doc stamp calculations resulted in the difference between the Approved Amount and Final Loan Amount:

Upon clicking , the following occurs:

If not processed prior to decisioning, Credit Reports are pulled for the applicable applicant(s).
If not processed prior to decisioning, Debit Reports are pulled for the applicable applicant(s).
Loan terms are calculated.
Stipulation and Decision Validation rules are executed.

If an account decision is not required, or the account was approved prior to the loan being decisioned, the loan is manually approved, and the decision for the application is set to LO Approved.

If the system is configured to decision the loan first, and an account decision is required, automated account decisioning occurs to render a decision for the account after the loan is manually approved. The decision for the loan is set to Pending Review until both the loan and account are approved. Once the account is approved, the application decision is updated to LO Approved.

If the account decision is declined, the decision for the overall application is set to declined. For more information on the decisioning process, please see the Decision Processing Introduction topic within this guide.

If the Account Decisioned By and Account Decision Date fields are configured to appear within an Application screen, the name of the user who decisioned the account and the date that the account was decisioned populate within those fields.

If the Decisioned By and Decision Date fields are configured to appear within an Application screen, the name of the user who decisioned the loan and the date that the loan was decisioned populate within those fields.

Manually Decline Application

Users are able to bypass the conventional automated decision process to render a declined decision by clicking within the following locations in an application:

Application Toolbar
Top of the final screen in the Underwriting Workflow stage

This button is only enabled for applications requiring a decision and when the User/Security Group is granted the appropriate permissions to approve an application.

The button is disabled when an account application is created for an existing account holder and the system is configured to automatically approve account applications for existing account holders by the system administrator within the System tab located in System Management > Modules > Origination.

In addition to the application requiring a decision, in order for to be enabled, the following must be configured by the system administrator:

Ensure the Editability Action for Decline is correctly enabled for the status of the application.
Grant the User/Security Group Change permission to the Decline Loan and/or Decline Account permission.

Decline Loan and/or Account Application

When is clicked, the Decline Application window appears to confirm that the non-account holder application should be declined:

If an account decision is not required, the Decline Application window does not appear and users are navigated directly to the Decline Loan screen to enter the declination criteria for the application. For more information, please see the Decline Loan Screen section within this topic.

By default, the check boxes within the Decline Application window are automatically selected. To exclude a loan or account application from the decline process, clear the applicable check box.

In addition to the application type, the check boxes within the Decline Application window are also dependent on a user's permissions to decline a loan and/or account. For example, if a user does not have the appropriate permissions to decline a loan, the Decline Loan check box is disabled within the window and cannot be selected as shown below:

Upon selecting the desired application type(s), click to begin declining the application(s) indicated:

At least one check box must be selected or the following error message is received upon clicking :

After is clicked, the decline process proceeds as follows to render a declined decision for the application type(s) identified within the Decline Application window:

Application Type	Decline Process
Loan	The Decline Loan screen opens to enter decline criteria for the application.
Account	The account application is declined and a success message appears to confirm the declination.
Loan and Account	If the system is configured to decision the loan first, the Decline Loan screen opens to enter decline criteria for the application. After the loan is declined, the account is declined. The Application Decision is set to Declined and Application Status is set to Decisioned. If the system is configured to decision the account first, and both the loan and account are being declined, the account is declined first, and then the Decline Loan screen opens to enter the decline criteria for the loan.

Decline Loan Application

Decline Loan Screen

When a loan application is submitted for declination, the Decline Loan screen appears in the workspace. This screen provides the ability to manually Decline or Suggest Decline the current loan application.

The following fields are available in the Decline Loan screen for a user to input Decline criteria:

Field Name

Description

Adverse Action

Use the drop down menu to select the appropriate Adverse Action/Decline decision when declining the current application.

Send Adverse Action To

Select the check box that corresponds with the appropriate Adverse Action notification recipient(s).

Available Decline Reason

Highlight an option within the list to identify the reason the loan is being declined and use the arrows to move the reason to the Assigned Reasons box.

Assigned Decline Reason

Displays the Decline Reason assigned to the application.

A decline reason must be assigned to the application or an error is received upon clicking

Once all applicable fields have been completed, the user has two options at the bottom of the screen:

Button	Description
	Allows a user to suggest the decision of Decline prior to the current application being reviewed by a Senior Loan Officer. Clicking Suggest Decline does the following actions: Adverse Action reason is saved to Suggested Adverse Action Id. Selected Reject Reasons are saved to Rejection Reason > Suggested Reason Id. Suggested Decision is set to Decline. Suggested Decision Date is set to current date. Suggested Decision user is set to current user. Status is set to Pending Review.
	Allows a user with the appropriate permissions to Decline the current application. Clicking Decline does the following actions: Adverse Action reason is saved. Selected Reject Reasons are saved. Decision is set to LO Decline. Decision Date is set to current date. Decision user is set to current user. Status is set to Decisioned.
	Allows a user to leave the screen without issuing a decision

Once or is clicked, a success message appears to confirm the loan was declined.