Cookie Policy
Our website may automatically collect information from your computer using cookies and similar technologies.
You should read this cookie policy carefully before using this website to make sure you understand how we use cookies and how you can manage your preferences.
What is a "cookie"?
A cookie is a text file that is stored on your device by your browser when you visit our website.
Some cookies are essential for the functionality of the website and are automatically set by us when you visit the website.The cookies used by the Application may vary depending on the authentication method selected at login. Users who authenticate via Employee Login and users who authenticate via TCSP Login are issued different sets of cookies, each necessary to support the respective authentication process, maintain session state, and ensure secure access to the Application.
Other cookies are not essential for the functionality of the website but enable us, amongst other things, to do the following: –
- Remember your settings and any preferences you indicate
- Understand how visitors use our website
- Show that you have read any relevant legal information
- Better understand how website visitors interact with our website so that we can make improvements
Cookie Settings
Other than cookies that are essential, you have a right to choose whether you want to accept or decline cookies. We will not set any cookies, other than those which are essential, unless you choose to accept them. You can amend your preferences at any time on the button below.
Strictly Necessary Cookies
| Cookie Type | Host | Cookie | Description and purpose: | Lifespan |
|---|---|---|---|---|
| First-party | lmsportal.temenos.com | PHPSESSID |
Used to provide secure sign-in/session continuity for authenticated access. |
Session |
| First-party | lmsportal.temenos.com | ASP.NET_SessionId |
General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server. |
Session |
| First-party | lmsportal.temenos.com | __Host-UserCtx |
Secure session cookie for managing user context in the LMS Portal application. It stores minimal metadata (sid, jti, iat, exp) to identify and validate sessions without containing PII, ensuring privacy. Full user context is cached server-side to minimize sensitive data in the cookie. |
Session |
| First-party | lmsportal.temenos.com | CookieClaims |
Store user claims securely for the duration of the session. Allow the application to retrieve user-specific data (e.g., username, email, session details) without repeatedly querying the database or external systems. Facilitate chatbot(tGuru) integration feature functionalities by providing quick access to user-related metadata. |
Session |
| First-party | lmsportal.temenos.com | info |
Used to store authentication-related information for the signed-in user. Specifically, it is part of the cookie-based authentication mechanism provided by the OWIN middleware. |
Session |
| Third-party | temenos.com | _cf_bm |
Cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie |
a few seconds |
| Third-party | lmsportal.temenos.com | OptanonConsent |
first-party cookie set by the OneTrust cookie consent management platform to store a website visitor's consent preferences |
1 Year |
| Third-party | lmsportal.temenos.com | OptanonAlertBoxClosed |
first-party, essential cookie set by OneTrust to record that a user has seen and closed the cookie consent banner. It typically has a one-year lifespan, ensuring the banner does not reappear on subsequent visits within that timeframe, allowing for a better user experience. It does not store personal information. |
1 Year |
| Third-party | pacsbot.temenos.com | csrf_token |
This is specific to tGuru. This cookie protects the application against Cross-Site Request Forgery (CSRF) attacks. Used to ensure that requests submitted to the application originate from a trusted user session. Does not store personal data. Strictly necessary for secure operation. |
Session |
| Third-party | www.office.com | OH.FLID |
Office service cookie used for session continuity and load balancing/affinity routing. |
Persistent |
| Third-party | www.office.com | OH.SID |
Office service cookie used for session continuity. |
Session |
| Third-party | www.office.com | .AspNetCore.Correlation.XX |
Correlation cookie used by ASP.NET Core OpenID Connect/OAuth flows to validate the authentication response and prevent CSRF. |
Persistent |
| Third-party | www.office.com | .AspNetCore.OpenIdConnect.Nonce.XX |
Nonce cookie used by OpenID Connect to prevent replay attacks during authentication. |
Persistent |
| Third-party | login.microsoftonline.com | x-ms-gateway-slice |
Identifies a Microsoft gateway slice used for load balancing during sign-in and token issuance. |
Session |
| Third-party | microsoft.com | MS0 |
Identifies a specific Microsoft sign-in session to support authentication flow continuity. |
Persistent |
| Third-party | login.microsoftonline.com | SSOCOOKIEPULLED |
Indicates SSO cookies were evaluated/loaded to enable seamless authentication across internal navigation. |
Persistent |
| Third-party | login.microsoftonline.com | stsservicecookie |
Session/routing cookie used by Microsoft identity services to ensure requests are handled by the correct STS service instance during sign-in. |
Session |
| Third-party | login.microsoftonline.com | fpc |
Microsoft first-party cookie used to maintain sign-in state and support security/fraud prevention during authentication. |
Persistent |
| Third-party | login.microsoftonline.com | esctx |
Encrypted session context used by Microsoft identity services to maintain authentication flow state and protect the sign-in session. |
Session |
| Third-party | login.live.com | uaid |
Unique authentication session identifier used by Microsoft identity services during sign-in. |
Session |
| Third-party | login.microsoftonline.com | brcap |
Security/anti-abuse cookie used during Microsoft sign-in to help detect suspicious automation and protect the authentication experience. |
Persistent |
| Third-party | login.microsoftonline.com | buid |
Browser/Device identifier used during Microsoft sign-in to help protect the authentication flow and reduce fraud/abuse. |
Persistent |
| Third-party | login.live.com | MSPRequ |
Stores Microsoft account request context during sign-in to help maintain continuity across authentication steps and redirects. |
Session |
TCSP Login (ADFS)
| Cookie Type | Host | Cookie | Description and purpose: | Lifespan |
|---|---|---|---|---|
| Third-party | login.microsoftonline.com | AADSSO |
Enables Microsoft Entra ID (Azure AD) single sign-on (SSO) by maintaining SSO state across Microsoft properties. |
Session |
| Third-party | tcspsts.temenos.com | MSISAuth |
Microsoft identity session authentication cookie used to keep the user signed in across the authentication experience. |
Session |
| Third-party | tcspsts.temenos.com | MSISAuth1 |
Microsoft identity session authentication cookie variant used to maintain signed-in state. |
Session |
| Third-party | tcspsts.temenos.com | MSISAuthenticated |
Indicates whether the Microsoft identity session is currently authenticated, supporting sign-in continuity checks. |
Session |
| Third-party | tcspsts.temenos.com | MSISLoopDetectionCookie |
Helps Microsoft identity services detect and prevent redirect/sign-in loops during authentication. |
Session |
| Third-party | tcspsts.temenos.com | MSISSignOut |
Used during sign-out flows to coordinate proper session termination and prevent sign-out inconsistencies. |
Session |
Employee Login (Microsoft) Cookies
| Cookie Type | Host | Cookie | Description and purpose: | Lifespan |
|---|---|---|---|---|
| Third-party | login.microsoftonline.com | CCState | Maintains sign-in state parameters across redirects during Microsoft authentication flows. |
Persistent |
| Third-party | login.microsoftonline.com | ESTSAUTH | Authentication cookie used by Microsoft identity services to validate an authenticated session. |
Session |
| Third-party | login.microsoftonline.com | ESTSAUTHLIGHT | Lightweight authentication cookie used by Microsoft identity services to support sign-in/session continuity. |
Session |
| Third-party | login.microsoftonline.com | ESTSAUTHPERSISTENT | Persistent authentication cookie used by Microsoft identity services to maintain a signed-in state where applicable. |
Persistent |
| Third-party | login.microsoftonline.com | SignInStateCookie | Stores temporary state used during sign-in and redirect processing to keep the authentication flow consistent. |
Session |
Functional Cookies
| Cookie Type | Host | Cookie | Description and purpose: | Lifespan |
|---|---|---|---|---|
| First-party | lmsportal.temenos.com | casesearch |
Stores the column visibility and sorting preferences of Case Search, enabling a personalized user experience. It ensures preferences persist across sessions and helps the server maintain a consistent state to render the search results table accurately on future requests. |
Session |
| First-party | lmsportal.temenos.com | doc-module |
Stores the name of the documentation module the user is currently viewing or interacting with. This cookie helps persist the user's selected module across requests or sessions. |
Session |
| First-party | lmsportal.temenos.com | doc-version |
Stores the version of the documentation the user is currently viewing or interacting with. This cookie ensures that the user's selected documentation version (e.g. 1.0.0 or 2.1.x) is remembered. |
Session |
| Third-party | pacsbot.temenos.com | ARRAffinity |
This is specific to tGuru. Azure App Service affinity cookie that routes requests from the same browser session to the same backend instance to maintain session continuity. |
Session |
| Third-party | pacsbot.temenos.com | ARRAffinitySameSite |
This is specific to tGuru. SameSite-compatible Azure App Service affinity cookie used for backend instance routing to keep the session stable during navigation. |
Session |
| Third-party | pacsbot.temenos.com | TiPMix |
Used by Microsoft/Azure infrastructure to indicate which backend route, region, or service instance handled a request. Primarily for internal routing, diagnostics, and troubleshooting. The value is opaque, can change at any time, and should not be relied on by application logic. Commonly seen with Azure Front Door and App Service. |
Session |
| Third-party | pacsbot.temenos.com | x-ms-routing-name |
Used by Azure load-balancing infrastructure to manage traffic distribution and session affinity. Helps ensure requests from the same client are routed consistently to appropriate backend instances. Contains encoded, infrastructure-specific data with no application-level meaning and should not be parsed or depended on. |
Session |
Analytics Cookies
| Cookie Type | Host | Cookie | Description and purpose: | Lifespan |
|---|---|---|---|---|
| Third-party | microsoft.com | MC1 | Used by Microsoft services for telemetry/diagnostics (e.g., to help measure performance, reliability, and usage in an aggregated manner). |
Persistent |