Temenos Lifecycle Management Suite - Loan Origination Product Guide
Cross-sells Panel
| Administrator Guide > Virtual Capture Overview > Virtual Capture Screens > Cross-sells Panel |
While the Cross-sells panel is system-defined and does not require administrator configuration, the panel does contain unique functionality when rendered in Virtual Capture.
The Cross-sells panel displays the loan, non-loan and replacement cross-sell cards for which the applicant is qualified, as generated in the Lifecycle Management Suite through rules.
The content of the cross-sell cards varies depending on the type of cross-sell. All cards display the Small Image, Name, and Summary Script configured for the cross-sell within Virtual Capture Settings. Additionally, Replacement cross-sell offer cards display the first benefit (any new rate and amount changes) calculated by the Lifecycle Management Suite.
Each cross-sell opportunity that an applicant is qualified for is displayed within a card that appears in the Cross-sell panel. To view details and to enter information for the cross-sell, click 
. A cross-sell details pop-up window appears displaying the benefits, sales script, and the fields necessary for approving the cross-sell.
While the content of the details window varies depending on the type of cross-sell selected, all detail windows display the Small Image, Name, and Sales Script configured for the cross-sell within Virtual Capture Settings. Additionally, each detail window contains the following:
If the replacement cross-sell is a consolidated loan, each liability is listed within the replacement explanation.
The details window for loan, non-loan and replacement cross-sells contains a 
button that, when clicked, presents the applicant with a calendar drop-down to select a date to be reminded about the cross-sell offer. Select the desired follow-up date and click 
.
The Cross-sell card updates to display the selected follow up date.
When finished reviewing the detail window and entering any information, click to accept the cross-sell and close the detail window. The cross-sell card is updated to display a green background and a green check mark to indicate the applicant has reviewed and accepted the cross-sell terms.
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If a non-loan cross-sell is accepted and a disclosure is configured within System Management > Origination > Cross-sell Products, the disclosure is displayed after clicking . If a replacement cross-sell is accepted, the Disclosure configured within the Edit Loan Application Type window in System Management > Origination > Loan > Loan Application Types is displayed. |
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If the Lifecycle Management Suite is configured to create applications upon cross-sell acceptance or after disbursement, as defined on the Approved tab of the Solution.Origination page in System Management > Solutions > Origination, a new application for the cross-sell is created and can be accessed from the List Applications screen in Virtual Capture. |
To review and edit information for a cross-sell, click 
. To cancel the acceptance of the cross-sell, click 
.
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 is not available if the Lifecycle Management Suite is configured to start applications on accepted cross-sells. |
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Upon clicking , the cross-sell card is updated to display a white background and the green check mark is removed. |
Once all cross-sells within the Cross-sells panel have been reviewed, complete any remaining panels on the screen and click 
to proceed to the next screen in the application.
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Clicking  sets the response to "No interest at this time" for cross-sells that are not accepted. |