By default, the Counteroffer screen contains the Expiration Date, First Notification and Second Notification Date fields. However, these fields must be assigned to the application screen where loan terms and loan tracking information is collected.

       

Within the Counteroffers screen, the Expiration Date, First Notification and Second Notification Date fields are not required. However when these fields are added to the Application screen, the administrator is able to determine whether the fields are Required, Recommended or Read Only.

For more information on configuring application screens, refer to the Screens topic.

Editability

In addition to configuring whether the Expiration Date, First Notification Date and Second Notification Date fields are Required, Recommended or Read Only, institutions are able to configure the field editability.

 

The following application fields are available for editability configuration:

• Application.WithdrawNotificationDate1
• Application.WithdrawNotificationDate2
• Application.ExpirationDate

 

The following counteroffer fields are available for editability configuration:

• Application.CounterOffers.WithdrawNotificationDate1
• Application.CounterOffers.WithdrawNotificationDate2
• Application.CounterOffers.ExpirationDate

 

For more information on configuring field editability, refer to the Editability topic.

Permissions

In addition to field editability, the ability to update the Expiration Date, First Notification Date and Second Notification Date fields are controlled by the following User or Security Group permission:

• Edit First Notification, Second Notification and Expirations Dates

By default, this permission is set to None. To grant the permission to edit these fields, update this permission to Change.

 

For more information on configuring user and group permissions, refer to the Security Groups and Users topics.

By authoring rules, institutions are able to set the values of the Expiration Date, First Notification Date and Second Notification Date fields. Rule authors are able to write these rules at both the Application and Application.Counteroffer entity levels.

The automatic withdraw process uses emails to inform applicants when the First Notification, Second Notification and Expiration Dates have been reached. To use this feature, institutions must create individual email templates for both applications and counteroffers using the following email fields:

• ##Expiration Date##
• ##First Notification Date##
• ##Second Notification Date##

For more information on creating email templates, refer to the Email Template topic.

In order to employ automatic withdraw, institutions must identify a default Withdraw Reason that is associated with the application or counteroffer when withdrawn. From Field Configurations, create a new or locate an existing Withdraw Reason.

For more information on Field Configurations, refer to the Field Configurations topic.

With the assistance of a Temenos Customer Care Representative, activate the following process within the Lifecycle Management Suite database:

Process Name	Process ID
AUTOWITHDRAWPROCESS	100

       

Once the Auto Withdraw process is activated, the following parameters must be activated within the database:

Parameter ID	Process ID	Parameter Code (Name)	Description
414	100	Withdraw Notification Template 1	Within the Parameter Value field, enter the ID that corresponds with the email template sent to applicants when the application reaches the First Notification Date.
415	100	Withdraw Notification Template 2	Within the Parameter Value field, enter the ID that corresponds with the email template sent to applicants when the application reaches the Second Notification Date.
416	100	Withdraw Expiration Template	Within the Parameter Value field, enter the ID that corresponds with the email template sent to applicants when the application reaches the Expiration Date.
417	100	Default Withdraw Reason ID	Within the Parameter Value field, enter the ID that corresponds with the Withdraw Reason assigned to each application withdrawn via the auto withdraw process.
418	100	Counteroffer Withdraw Notification Template 1	Within the Parameter Value field, enter the ID that corresponds with the email template sent to applicants when the counteroffer reaches the First Notification Date.
419	100	Counteroffer Withdraw Notification Template 2	Within the Parameter Value field, enter the ID that corresponds with the email template sent to applicants when the counteroffer reaches the Second Notification Date.
420	100	Counteroffer Withdraw Expiration Template	Within the Parameter Value field, enter the ID that corresponds with the email template sent to applicants when the counteroffer reaches the Expiration Date.
421	100	Counteroffer Default Withdraw Reason ID	Within the Parameter Value field, enter the ID that corresponds with the Withdraw Reason assigned to each counteroffer withdrawn via the auto withdraw process.