Getting Started with Virtual Capture

Virtual Capture provides the ideal loan application experience with the ability to customize the application process across all devices. This functionality incorporates both the MobileLoan and WebLoan products into one interface: one configuration that can be used across two channels, Web and/or Mobile. With Virtual Capture, institutions can take their application experience to the next level with mobile optimization and unlimited integration with the Lifecycle Management Suite and other third party connectors, as well as the ability to use the Lifecycle Management Suite’s flexible configuration settings and screen designer to customize the application process in a way that fits their financial institution’s business needs.

Reference the table below for an overview of the steps to take to begin configuring Virtual Capture in the Lifecycle Management Suite:

Before Virtual Capture can be installed and configured for an institution, an agreement must be in place with Temenos.

Configuration Checklist

Verify the supported devices and browsers are acquired.

Please see the Hardware and Software Requirements - Origination topic of the Lifecycle Management Suite Administrator Guide for a complete list of the devices and browsers supported in Virtual Capture.

Install the Virtual Capture application through the DMZ Services tab in Server Manager.

This step may be performed by a representative from the financial institution or a Temenos Representative.

If the financial institution is using the Virtual Capture Vendor Portal to provide vendors with the ability to create and submit applications on behalf of their customers, an additional install of the Virtual Capture application is required in Server Manager.

Contact a Temenos Representative to activate SolutionID 118 in the database, which enables Virtual Capture in the Lifecycle Management Suite.

Assign Users and Security Groups access to configure Virtual Capture functionality by granting the following permissions in System Management > Users and/or System Management > Groups > Security Groups:

Virtual Capture Screens
Virtual Capture Settings
Virtual Capture Workflow Models

To allow a user to configure the Loan products offered during the virtual application process, permission to the following must also be granted:

Loan Application Type Management under System Management - Loan

Configure the following Loan and Virtual Capture functionality in the Lifecycle Management Suite:

Optional Configurations

Configure the following for the Online Profile functionality:

Security Questions
- Five security questions are provided by default, but system administrators can add additional values to the ONLINE_SECURITY_QUESTIONS lookup in System Management > Origination > Field Configurations. These values appear within the Question drop-downs in the Create Online Profile or Manage Profile screens to assist in verifying an applicant's identity when he or she logs on to an online profile from an unrecognized device.
Password Requirements
- The password requirements for an online profile are determined by the configuration set within the Security tab in System Management > Administrative Settings.

Create a queue for In-Progress Web Applications.

Since queuing executes when an application is created and after decisioning completes, it is recommended to review any decision validations that generate an error and move them to later in the process for web applications or change them to warnings. This allows the applications to get through decisioning, queue again and move out of the In-Progress Web Applications queue so the queue only contains applications that are abandoned and those that have not yet made it to decisioning.

Configure the following if using the Vendor Portal:

Configure the loan products available for selection within the Vendor Portal in Virtual Capture Settings.
Enable a vendor's access to the Vendor Portal in Vendor Management.
Configure authentication credentials for individual vendor users in Vendor Management.
Configure general and login settings for the Vendor Portal in Virtual Capture Settings.

For details on the configurations required for the Vendor Portal, please see the How to Configure Merchant Lending within the Lifecycle Management Suite topic of this guide.

Once the above configurations have been made, the virtual application process can begin.

A financial institution's IT Resource may customize the look and feel of the Virtual Capture website by using Less CSS. Please see the Virtual Capture Style Guide for more information about customizing virtual capture.

An externally available URL must be used to browse the Virtual Capture site, rather than an internal/local host URL. If an internal/local URL is used, the URL may become cached in the application server, and prevent Virtual Capture from being accessed by parties outside of the financial institution.

Virtual Capture does not support all third party mobile device keyboards.